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How to Filter List Collector Variable Based on Value Selected for Lookup Select Box

Good Morning Everyone, I am currently trying to solve the following issue. I have two separate variables for a catalog item: Variable A, which is a Lookup Select Box, and Variable B, which is a List Collector. Both of these tables are referencing the...

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How to Retrieve Last-Used Data for Adobe Products in SAM Pro Subscription Table?

Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...

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Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

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Process image for new tasks Agentic Workflow:

Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leveraging AI-powered image analysis. Instead of manually filling out forms, users ...

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Embedded List onCellEdit Client Script not updating field values (Total Impact not setting)

Hi Team,I am working on an embedded list (child table) inside a parent form (Outage → Impact Type tab).** RequirementWhen a user updates AP Impact (or other region fields) in the embedded list, I need to:Automatically calculate Total ImpactSet the va...

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How to filter knowledge bases in "Knowledge article template selector" in Agent workspace ?

Hello, I’m having trouble filtering the Knowledge Base list in the Knowledge Article Template Selector within the child table of kb_knowledge in Workspace. I want to display only specific, relevant knowledge bases based on the selected child table.At...

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From Spreadsheets to Strategy: Modernizing Federal Capital Investment Planning with SPM

Federal agencies are under pressure to justify every IT dollar, meet OMB requirements, and prove mission impact, fast. But most CPIC processes are still built on disconnected tools, manual rollups, and fragmented data. At our upcoming LEAPS session, ...

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Adobe Integration error SAM

Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the docu...

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Your K26 agentic AI guide: Where to go, What to do, What to walk away with

⬇ Download PDF Inspire 4–4:30PM — Tuesday, May 5 | Expo Solutions Stage B Your competitors are reinventing their businesses with AI in weeks, not months. Discover how ServiceNow Customer Success helps you stay ahead with the guid...

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Manager workspace active work data not showing

In Manager workspace in active data no data showing. if manager assigned the work to agent, then also not showing any data.sn_channel_mgmt_st_agent_active_work in this table from where data coming any idea.

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Doing Project Requirements Gathering In SPM

Greetings, everyone! I wanted to see if anyone used SPM to do their project requirements gathering and how. Do you have a specific template (out of the box or customized) to document the requirements? How do you handle things like network diagram o...

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I need to add the iframe in the chatbot in ESC portal page.

I have a iframe widget in UI pages. I have created a same UI pages iframe as portal widget. I need to have the iframe inside the virtual agent in ESC portal. How to achieve this scenario.

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HAM Normalization Question

Hi, In Hardware normalization status in HAM workspace, it is showing 70% and when i check models which are not normalized , for few models there are no assets present for that model at all. In this case why OOTB is showing normalization status for wh...

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Playbook tab on RITM

Hi everyone,I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWUThat part works fine, but I’m trying to refine the behavior a bit further.Does anyone know if it’s possible to make the Pla...

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Resolved! Case Playbook for Complaints

Hi all, I'm experimenting with workspaces and playbooks in my PDI (Zurich).I have installed the 'Case Playbook for Complaints' application as I want to see a playbook in action on a case in the CSM configurable workspace. I can raise a complaint case...

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