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Introducing the New Workplace Admin Experience: Space Planning

Recap What's new: A dedicated admin interface in Workplace Central for managing spaces, neighborhoods, and user assignments — available in the Q1 2026 release. Who it's for: Workplace managers responsible for space allocation, team co-location, and...

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Resolved! Database view showing (empty) on fields with data while returning other fields from same record

I have a database view set up to link the SLAs to the RITMs to the Tasks so we can review information on that basis.I have a database view that is working for our visualizations, however upon reviewing the list it is only returning (empty) for the ca...

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Added incident on announcement on SOW grid view, but clicking on a record does not open it.

In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...

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Set field value in workspace

Hi All, I have created a page variant to create a new record in custom table. In rate type field I want to pre-populate a default value whenever form get loaded. For this requirement I have added [field] set value handler under From loading state cha...

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ServiceNow University Lift Off to Knowledge

Has anyone received ServiceNow University Lift Off to Knowledgeprize: ServiceNow Mainline Certification free exam attempt - International Winner?

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Case Playbook for Complaints

Hi all, I'm experimenting with workspaces and playbooks in my PDI (Zurich).I have installed the 'Case Playbook for Complaints' application as I want to see a playbook in action on a case in the CSM configurable workspace. I can raise a complaint case...

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Doing Project Requirements Gathering In SPM

Greetings, everyone! I wanted to see if anyone used SPM to do their project requirements gathering and how. Do you have a specific template (out of the box or customized) to document the requirements? How do you handle things like network diagram o...

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Resolved! Global no longer an option in Search bar

We are currently on the Zurich release, and have enabled the Next Experience AI, and we are seeing that the Global dropdown in the Search bar is no longer available. The only option users are seeing is Search Service Operations Workspace. How can I g...

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Resolved! use the global search within a catalog item

I have been asked to create a catalog item that mirrors what we have in the SN support portal, where the user types a subject and a body describing the issue, then a search is performed looking for existing knowledge articles and once the user review...

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Not able to see manage instance on servicenow developer portal

Everytime I go on to ServiceNow developer portal, not able to see manage instance section. and therefore not able to access the instance. everytime need to raise the request for new instance

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ServiceNow HRSD vs Workday Help for service delivery

Are there any customers who have used both ServiceNow HRSD & Workday Help for service delivery? I'd love to hear very specific pros/cons. Obviously ServiceNow is great for coordinating tasks across the organization, not just within HR. What other exp...

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How to add new Dashboard Widget on SOW home page unlike 'incidents assigned to you'

I want to add a new dashboard widget to Service Operations Workspace home screen that displays incidents where condition is :Caller.VIP = truePFA , SS for reference.

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Page inaccessible after upgrade

After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...

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I want to add a field which is existing on sc_task table in service operations workspace sc_task

I want to add a field which is existing on sc task table in service operations workspace sc task.Can anyone help me to add existing field of sctask in SOW of SCTASK

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Platform Analytics is continuously loading in the embedded widget.

Platform Analytics dashboard keeps loading when embedded in a Service Portal widget. The same dashboard loads correctly when accessed directly, but within the iframe, multiple report components continue to show loading spinners and do not fully rende...

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