ServiceNow Community

Nexthink to ServiceNow Integration – Data Mismatch & Performance Optimization

Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...

Question

Field work_end filled 3h earlier than my time zone

Hi everyone, I'm creating a rule to automatically populate the work_end field of the sc_task table, but the time zone is 3 hours early. The time zone is correct in the instance settings, and I'm adding the addSeconds function to the script to try to ...

Question

Text color of "How can we help" in Employee Center portal

I can't seem to find where the color is controlled for this. It was part of the Branding Editor in the Service Portal Configuration for the Service Portal (SP), but everything feels overcomplicated with the Employee Center portal. The Branding Editor...

Question

Virtual Agent

User types their issue.The VA runs a search against relevant Catalog Items and Knowledge Articles using the user's initial input.

Question

knowledge articles should send OOTB expiry notification for 30 and 60 days servicenow

OOTB notification works for 30 days. We tried to create a new email script to show content for articles eaxpiring in next 60 days. However the OOTB script include that triggers event considers authers/kb owners/kb manager etc, of articles expiring in...

Question

Pivot Table Grouping

Our team's Platform Analytics admin would like to know what the allowed variable types are for the group by and additional group by field for pivot tables in the new Platform Analytics framework. He told me that you used to be able to group by more ...

Question
What

Teams self configured bot - Integration or updation failed

I am trying to update the Teams chat integration in our dev instance and cannot avoid this error. It doesnt seem possible to create a new application manifest. We have tried deleting records and starting again, still the same error. This is preventin...

Question

Unable to publish the Discovery pattern

Hi Experts, I am seeing a weired error in my instance wherein I m not able to publish the pattern. I have checked each and every step with utmost attention and could not find any syntax error. Things I have checked are:- Syntax errors in each step.-...

Question
Discovery

Resolved! Zurich upgrade and change in user impersonation

With the last release / platform change to Zurich, the FSM default landing page changed is an unusual way.We received an emergency request from a manager in the facilities dept. regarding a change in the default Landing page. Upon further discussion...

Question

Optimizing Pagination in GlideRecord with chooseWindow and setNoCount

In this article we give some examples of how to improve performance with chooseWindow, setNoCount, and setLimit methods. This started out as a pretty small article, but a big thanks goes out to @Daniel Oderbolz , @OliverDoesereck , and @Niamul Arif...

blog

Resolved! Migrate Personalized List Views

How can I migrate an itil user's personalized platform list view?

Question

How to make an Intake Form field appear on my HR Request page under a specific column?

Hi everyone,I’m working on an HR Service Delivery (HRSD) setup and would like to display a field from my Intake Form on the HR Request page (My HR Requests list).Currently, I have created a new column on my HR Request widget where I would like to dis...

Question

Best practices for levels of approval during Demand vs Portfolio Planning

Hi everyone,We’re in the process of fully implementing SPM and trying to clarify the definition of “Approved” in the Demand lifecycle. What level of approval should occur during the Demand phase, and when should Portfolio Planning workflows begin?Pre...

Question

Resolved! Recovering Deleted Customer Updates - Update Set

Hi all, If you accidently deleted Customer Updates that were captured in your update set, is there anyway to recovering them? Or locate them to know exactly what was deleted? Thanks, Jonathan

Question

Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

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Discovery