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Flow Designer Get Catalog Variables - Yes/No type output value in Zurich

Alex Aluchi
Tera Guru

Hello - we have this Zurich issue and would apreciate your input.

In Zurich release we observed that Service Catalog type Yes/No variables when leveraged with Flow Designer > Get Catalog Variables action output Runtime Value true/false as opposed to yes/no in Yokohama or Xanadu releases (added some screen shots for context)

Are you aware of some system property that mitigates this issue? Any feedback is appreciated. Thanks all.

Screenshot 2025-10-16 at 17.57.45.png

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10 REPLIES 10

kaushal_snow
Mega Sage

@Alex Aluchi ,

 

In Zurich, Get Catalog Variables returns true/false for Yes/No catalog variables because in the Zurich version they’re mapped to Boolean type (True/false) in Flow Designer....

 

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Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

You often have to explicitly convert back to Yes/No via a script step (checking if the variable == 'Yes' then returning 'Yes' or 'No') to work with choice fields...

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

Thanks for the feedback Kaushal. The refactor and regression testing is extensive and with high impact. I still hope there is a fallback option other than not upgrading until refactoring all impacted areas.

Ankur Bawiskar
Tera Patron
Tera Patron

@Alex Aluchi 

I don't think it's because of Upgrade.

Did you compare it against your instance which is in Yokoham/Xanadu?

Seems something similar was reported earlier as well

AnkurBawiskar_0-1760629316783.png

 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader