Cannot see any catalog items while creating the "Open a catalog item (SP)" ATF step

I want to create the "Open a catalog item (SP)" ATF step, but in the [Catalog item] field I cannot see any catalog items, even though I selected correct portal and page. The items I am looking for exist and are visible in the portal and they are reco...

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• Service Catalog

Need help showing related list based on last selected Department level

Hi Experts,I have 5 Department fields on my form, and each field is dependent on the previous one. For example, when I select Department 1, the Department 2 field only shows departments under Department 1, and so on.Sometimes I select only 1 departme...

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ServiceNow and SailPoint Identity Security Cloud Integration

I need to integrate with SailPoint for  access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...

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Steps to add/update/unlink email address on your Now profile

Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system.   Initially, most...

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Content Library

How to identify the unused features of content library in the Hardware Workspace?

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Update Related List Based on Choice Fields

I have a form with three choice fields. When I select values in all three fields and click the “Search” button, the related list below the form should update based on those selected values.How can I achieve this in ServiceNow?

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MID Server Pre-Upgrade Readiness Checklist for any upgrades!

  MID Server Pre-Upgrade Readiness Checklist Automated PowerShell Validation Script - Prevent Upgrade Failures Before They Happen KB0596459 Production Tested All Versions The Problem That Inspired This Solution Real Production Incident - October...

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• MID Server | Pre-Upgrade | Validation | PowerShell | KB0596459 | Automation | ITOM | Best Practices | Upgrade Checklist

ServiceNow Knowledge Graph: The Semantic Foundation for Enterprise Scale AI

Enterprises everywhere are accelerating their AI programs. Virtual agents, AI search, and automated summaries are becoming standard across IT, HR, Customer Service, and Operations. The excitement is real, yet many executives are facing a shared frust...

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• Best Practices
• Governance
• Responsible AI

Auto-create Customer Contact from Inbound Email – Inbound Action Not Triggering

Hi Community,I’m trying to auto-create a Customer Contact record when an inbound email is received. Here’s what I did:Created an Inbound Email Action in Global scope.Action Type: Record Action, Target Table: customer_contact.Execution Order: 10, Weig...

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Learn SPM with me with the latest release of Zurich Instance.

Hi SNowers,I have started learning SPM but facing issue while implementing it on the PDI instance with dummy stories.i have gone through course on SPM fundamentals and Implementation. But now i want to have someone who is interested in learning SPM m...

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• Project Portfolio Management
• Resource Management
• Service Portfolio Management

SOW : enable My Approvals in list view in SOW for console user with u_knowledge_manager role

Hello, we need add My Approvals(KM approvals) in list view in Service Operation workspace for console user with u_knowledge_manager role, is this possible? 

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After adding attachment category moving to none

when ever i am attaching the attachment/removing the attachment - the category field value moving to None. how to resolve this issue.

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• Demand Management

How can I create sub-tasks in a Digital Product Release template?

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ServiceNow licensing

My organisation has been providing fulfiller license through multiple groups and the ITIL license is contained with in many other roles like demand, and this has been in place for many years. The same with SPM roles where users are inheriting it thro...

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• Architect