ServiceNow Community

Task list – State filter shows duplicate values for same label (New, Work in Progress, etc.)

Hi Community,I’m working with the Task [task] list and trying to filter records assigned to me based on the State field.When I add a filter like:Assigned to = (me) State is one of New, Work in Progressthe State choice list shows many duplicate values...

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Threshold on Dial type in PA

How to add threshold to dial type widget in PA. can any one help how to achieve it?

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Fluent Bug - False positive error when defining dictionary entries for cross-scope tables

I'm encountering a Fluent validation error when creating dictionary entries in a scoped application for tables that exist in a different scope.Issue: When I created a dictionary entry for the HRIT Operations Table (sn_hr_core_case_operations) within ...

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I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.

I want to specify a table other than kb_knowledge in the “knowledge Field Facet[kb-field-facet]”.Specifically, I want to search the “u_kb_tag” field (reference type) in the custom-created “u_knowledge” table.Since the out-of-the-box widget cannot be ...

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Architect

Performance Analytic

Hi Team, I want to identify how many tickets were open at point in time of each month for all ticket type. How it is possible in Performance or Platform Analytic?

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Performance Analytics

Question on my request widget

Hello All,I have a requirement related to my Request widget. In the OOB widget, currently three column fields are displayed. I want to add two more columns: Stage and Created.Please guide me on what changes are required and which part of the widget c...

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How to add Similar Incidents choice in Agent Assist resource.

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Architect

when we open a catalog item form, the drop-down text is white and the hyper link is dark blue, as sh

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Resolved! Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

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How to Create Your Own Dynamic Filter Option in ServiceNow

Dynamic Filter Options allow you to use JavaScript logic in filters instead of hard-coded values. This is very useful when filter results should change based on the logged-in user or business logic. step 1)Create a Script Include that returns an arra...

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Email notification firing multiple times when updating Multi-Row Variable Set (MRVS) in RITM

Hi everyone,I’m facing an issue with a Catalog Item in Employee Center. I have a form where users can schedule sessions and add participants using a Multi-Row Variable Set (MRVS).The Workflow: When the form is initially submitted, an email is sent to...

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How to block catalog submission if portal attachment CSV is invalid?

Hi all,I’m working on a catalog item (Service Portal) that requires users to upload a .csv file using the default portal attachment.I need to:Prevent submission if the attached file is not a .csv or is missing required headers (like batch_ref, origin...

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PA Reporting Data visualizations and filters query

I'm creating a new PA dashboard with some data visualizations and filters. I need to be able to filter on different ticket types (cases, incidents, alerts) to see how many times an individual has updated tickets.As an example; A colleague has made 15...

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Modify Contextual Sidebar in workspace

Hi all,I have a requirement to create a new icon on the contextual sidebar of the workspace. When clicked, I should be able to use script using advance filter condition by providing the reocrd class name and the sys_id to the script to query a custom...

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How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

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