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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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Change Management

Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

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Is there any way I can bring the Risk number in sn_risk_advanced_risk_assessment_instance

sn_risk_advanced_risk_assessment_instance - This table contains Risk name but not Risk number

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How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

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Issue Receiving Purchase Orders via Now Agent App (OOB) in Zurich

Has anyone successfully used the out-of-the-box purchase order receiving feature in the Now Agent App on the Zurich release?I’ve tested this across multiple instances, but it doesn’t seem to be working as expected. Looking to understand if others hav...

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Resolved! Only for Indian Students -- CSA at 50% Discount till 31st December 2025

THIS IS AN ARTICLE NOT A QUESTION Hi All, Everyday we are getting so many questions about CSA (Certified ServiceNow Admin) Free voucher or discounted voucher. In a time where ServiceNow certifications are getting costlier, there's a way to earn your ...

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HR Service Delivery (HRSD) || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents HR Service Delivery?Now Ass...

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Custom Status field displays backend value on Case form

Hi Everyone,I have a custom field on the Case form called Status. The issue is that the choices are showing the backend value instead of the display value on the Case form. What could be causing this issue? Kind Regards

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Prevent user to reject approval from SOW

Hello All, There is a requirement to prevent user to reject approval from related list without putting the comment of rejection in native ui and SOW both.So in native ui i created oncelledit client script to add one popup to put comment when someone ...

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Inbound Email creating two cases: one with HR Service and one without

Hi Community, I am seeing a funny issue, when an email is received, my inbound email action is triggered and rightfully creates the ticket/s with relevant HR Service. However, as checked at the same it also creates another ticket a replica without th...

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Resolved! Does Bulk load/import of standard change templates copy all the fields in the template

hi All, We are trying to import/load standard change templates in bulk and we have encountered a problem in importing Change Request values fields like Short Description, Description, Implementation Plan etc. We are able to populate all other fields ...

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UI Builder - Data Visualization score card.

Hello Team, We have requirement as such that on selecting Group from dropdown (Typeahead single select component), dynamic query "Group = Selected Group" should be passed to data visualization score card. How it should be done? Pleas...

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Resolved! Not able to submit the catalog item request in workspace

I have created one variant named CI Page under the page in UI builder. Added the component catalog item alone in that CI Page variant. Requirement is that: Create one UI action and clicking of that UI action, it should open catalog item request in ne...

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Aggregated risk reports - By risk

How to bring Impact and Likelihood on this aggregated report?

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Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"

Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...

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