Hi Community,
We are trying to update an HTML field on a custom table using a script include.
When we use GlideRecord, the update works as expected.
However, when we switch to GlideRecordSecure, the update does not work.
What we have already checked/tried:
Verified ACLs (read/write) on the table and the HTML field
Ensured the integration user has the required roles
Added the integration user to the Conditional Script Writer group
- Verified custom application cross-scope privileges
Despite this, the update only works with GlideRecord and fails with GlideRecordSecure.
This behavior started after our instance was upgraded to the Zurich release. Prior to the upgrade, the same logic was working as expected.
Any guidance would be appreciated.
Thanks in advance!
