New Course Launch—GRC: Privacy Management (PM) Essentials Is Now Live!

[Lena Laughlin]

The GRC: Privacy Management (PM) Essentials course is designed to help implementers and process users confidently manage personal data and privacy policies for customers and employees. Whether you're navigating global regulations or building privacy into your workflows, this course equips you with the tools and knowledge to do it right.

Explore the course details below—and if you're ready to strengthen your privacy posture, enroll today!

Course Syllabus

• Privacy Management with ServiceNow
• Configuring Privacy Management
• Using Privacy Management
• Reporting and Analytics with Privacy Management

Course Overview

This course is designed for implementers and process users who are responsible for applying privacy policies and managing personal data for customers and employees. By the end, learners will be equipped to implement privacy practices that align with global regulations, safeguard individuals' data rights, and mitigate privacy risks through effective governance and secure data handling. Interactive labs are included.

Throughout the course, learners will explore these key privacy principles that form the foundation of effective data management and compliance:

• Privacy by design: Integrating privacy into system development from inception.
• Lawfulness, transparency, and fairness: Complying with regulations and ethical data practices.
• Purpose limitation: Collecting and processing personal data for specific purposes only.
• Data minimization: Collecting and retaining minimal personal data required.
• Security and accountability: Safeguarding data and ensuring compliance and governance.

Prerequisite Training:

This course builds on foundational concepts introduced in IRM Fundamentals and IRM Implementation, extending them into the domain of privacy management. These prerequisites ensure learners have a solid understanding of risk methodologies, governance structures, and implementation practices that underpin effective privacy management.

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals/CSA
• UI Builder Fundamentals
• Get started with Now Create
• GRC: Integrated Risk Management (IRM) Fundamentals
• GRC: Integrated Risk Management (IRM) Implementation

We’d love to hear your questions or feedback about this course. And if you know someone who could benefit from it, feel free to share!