ServiceNow Community

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

Question

copy attachments to case to incident and vice-versa

Hello Community,My requirement is to copy attachments from case to the incident i.e.,(when ever we added an attachment to the case that should also be seen in the related incident ) and also Vice-versa the opposite way. I tried with writing a busines...

Question
Personal Developer Instance
Scripting and Coding
User Interface (UI)

Copy/paste (select all function) SN article images in a Word document

Converting a ServiceNow (SN) article to a Word document is helpful because it allows our subject matter experts to assist with editing the content.When I try to copy the entire SN article by selecting all and pasting it into Word, the images do not t...

Question

Pls let me know the issue in the script

HiPlease let me know the correction in the script, this script executes fine except the scenario - this script prints the value "Local Support type must be user group." still though there is no record exist in the Point of contact table for the relev...

Question

SNMP Discovery - How to know if a new MIB file needs to be uploaded or not?

When I discover an IP (Network device), it says “Active, Couldn’t Classify,” Fine! I will open the Input payload, check the sysObjectID, copy the OID and create a new OID entry in OID table. Question - how will we know if a MIB file is already the...

Question

Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

Question

Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

Question

Display Journeys in Employee Center Pro (ESC) portal

I have installed the Journey Designer and Journey Accelerator plugins, and I am able to perform journey configuration. I also completed the Journey Guided Setup to finalize my journey record.However, I don't see "Journeys" displayed in the ESC portal...

Question

There's still time to register! Chicago World Forum on September 18th!

Hello SNUG Members! I am looking forward to seeing you at the Chicago Word Forum event next week! If you have not registered for this free one-day event yet, you can CLICK HERE to register and build your agenda! Agenda at-a-glance: 8:30 – 10:00 ...

Article

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier

Question

SNMP discovery - Is there a way to know a particular OID is part of which MIB file?

Is there a way to know a particular OID is part of which MIB file?

Question

Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

Question

New Approval Requests in Project table

I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.

Question

Trouble Registering for Service Operations Workspace Academy Live on SN event

I am going to this link https://info.servicenow.com/LiveOnServiceNow-ITSM?cid=losn:com and I am checking the box for Service Operations Workspace Academy (Monthly Webinars) and filling out the form and submitting it. It goes to the next page that sa...

Question

Request Management in an MSP / Domain Separation context

Hi All,The design of service request catalog items and their supporting workflows in a domain separation context is where we could use guidance to help minimize development and maintenance effort of the catalog items and flows. I’ve found a fair bit ...

Question
Request Management
Service Catalog