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Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request number from the survey form.

Question

How can I implement a 3-stage approval for RITMs?

I am looking for the best way to implement a three-stage approval flow for RITMs. Currently, after the first stage is approved, the status of the first-stage approver reverts to "Requested" as soon as the second-stage approval begins. Could you pleas...

Question

Reference Qualifier Script Include not returning records (multi-table filtering with arrays)

Hi Team,I am trying to implement a Reference Qualifier using a Script Include, but it is not returning the expected records.When opening a reference field, records from the main table should be filtered based on:A parameter passed from the form (para...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Registration information for the South Florida April 1st, 2026 SNUG Meetup

SNUG Members, Below find the registration link to the April 1st South Florida SNUG MeetUp.We have several AI use cases from local companies in South Florida, see high level agenda below, share with your network and hope to see you there. Registration...

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ServiceNow survey

Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request number from the survey form.

Question

Variables value automatically removed when I save the sc_task

I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc_ task , when end user full values in these variables and save the record then value will remove from there . There is no ui policy or client script but...

Question

Add an "Add and Stay" button to an MRVS modal

Hi Everyone,Had anyone tried or know how to modify the MRVS to add an "Add and Stay" button on the Modal popup? Users have to enter many records it's a lot of clicks to click 'Add', then click Add again just to re-open the modal. We'd like to keep th...

Question

how to lock time sheets of current month after specific date

I need to lock Time Sheets with date "Week starts on" in current month, after a specific date (if possible configurable for each month/year). Time Sheet Users and Approvers manage Time Sheet by Time Sheet Portal.Suggestions according ServiceNow Best ...

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Time Card Management

Autonomous IT: Zero Touch Support and Zero Service Outage Journey Maps

Every Autonomous IT story from a vendor follows the same three‑act script: services and operations are manual and reactive...then AI and automation are implemented.. then zero‑touch nirvana is achieved. It sounds elegant—and is almost useless when...

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Service Operations Workspace

ReleaseOps Workspace?

Hello. Does anyone know where this workspace comes from in the ReleaseOps demo video? (Screenshot attached) I can't seem to find it anywhere. Many thanks.

Question
ReleaseOps

Resolved! Date Range filter of dashboard

I am looking to add date range filter on my dashboard or homepage, it should let me pick specific FROM & To date and based on the date selection the charts (widgets) data should be changed. e.g. 6th June, 2019 as From date & 16th June, 2019 as To dat...

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Dashboard

Has anyone had any luck capturing last used date or any usage data for Think-Cell using ACC?

We have ACC installed on our end user windows desktop and laptops. We use an application called Think-cell in our company, it's mainly used with excel and powerpoint, its an add-on to these applications. Has anyone had success capturing usage data fr...

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agent client collector
ITOM

Resolved! Change Date field automcatilly to 1 Year from today

On kb_knowledge form when the workflow go to draft, I want to change the valid_to date to 1 year from today automatically. I am able to do it but format is a issue correct formt is 10-Jan-2023 but while setting it is error out due to 2027-04-01 form...

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Integration Hub Starter showing overallocated

Integration Hub Starter is showing as over-allocated in Subscription Management, so we need to address this. Could you please help us identify the root cause and let us know which module or activity is contributing to this usage?

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Architect