RITM backend table mandatory field -visibility

  I created a Service Catalog item using App Engine Studio. All variables were set as mandatory = false, and I used Catalog UI Policies (applied to both Catalog Item and Request Item) to make certain fields mandatory on the form. However, when I subm...

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How to Remove Admin Access for Multiple Users in Contact Roles

Hi Everyone,There is a field in the contacts section called Contact Role under an Account, which defines roles for specific contacts. One of our customers has requested the removal of Admin access from this field in bulk. I am able to remove the acce...

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looking for an correct answer

what might be the correct answer for this

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why i am not able to see sc_req_item table in flow designer

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What is the purpose of linking service offering and catalog items?

Question 1 - What are the benefits when I link the service offerings with catalog items? Is it only for reporting (how many offerings are consumed) or anything beyond that? Question 2 - HereI see some discussion regarding 1 SO <> N Catalog , 1SO <> 1...

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List Collector Ignores Reference Qualifier – Script Include Not Working?

Hellow, I'm currently trying to learn how to properly call a Script Include from a List Collector variable's Reference Qualifier. However, it seems that the list still returns data regardless of whether the Reference Qualifier is calling the Script I...

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Automated reminders in SCTASK

Hi Everyone, I would like to set up a chase process after sctask moved to awaiting customer response with 24-5 schedule and exit this process once the state is changed. I am not allowed to create any server side scripting like BRS or any other schedu...

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Touched incidents by particular assignment group

Hi Everyone, I have a requirement to generate a report that shows how many incidents were handled by the Database group, how many were closed by them, and how many were transferred to other groups. I attempted to create this report using the database...

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RITM CI should be duplicate to SCTASK

Hi , Good Day.!Requirement is : whatever the CI am selecting when submitting in RITM, that same CI should be duplicate / auto reflect to SCTASK also. Screenshot can't post, sorry.

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Is it possible to make variables visible on SCTasks when coming from order guides only?

Hello, I have a requirement to make certain variables only be visible on SCTasks when coming from an order guide and not be visible when submitted from the standalone catalog item.  I tried making sure cascade variables was set to true and marking gl...

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How to wait for a flow based on the variable's value provide from the RITM

Hi,I am currently working on a scenario in Flow Designer and have run into an issue. I want the flow to wait until a value is provided in the subcategory variable. Here’s the use case:The flow creates a task for a particular business function.In the ...

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one or more email address was invalid,(local address containing illegal character

Hi I am getting below error in test but same script is working in dev , could you please help on thisemail script I am using in send emailvar recepients = fd_data._1__get_catalog_variables.select_list_of_users_to_send_emails;var groupmembers = new Gl...

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How to send notification reminder before 30days, 14 days and 7 days for incident

How to send notification reminder before 30days, 14 days and 7 days for incidentIn incident has expiry date I want send reminder before 30 days 1 st reminder              15 days 2 nd reminder               7 days  3 rd reminder.

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Compare date fields.

I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.

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how RetrievHi, Selected Record sys_ids from List-Type Declarative Action in ServiceNow Server Script

Hi,I've created a list-type declarative action for my workspace experience in ServiceNow. I need to access the sys_ids of the selected records within the server-side script, but I'm unsure of the correct method to retrieve them.I've tried incorporati...

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