ServiceNow Community

Purchase Requisition Not Created When “Request to Purchase from a Vendor” Is Submitted via VA

Hi everyone,We are facing an issue where a Purchase Requisition (PR) is not being created when the “Request to Purchase from a Vendor” topic is submitted through Virtual Agent.Scenario:Users raise a request using the Virtual AgentThey select the “Req...

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Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

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Data Archiving - RaptorDB

We are planning to implement Data Archiving in ServiceNow and had a question regarding RaptorDB.Is it necessary to have RaptorDB in order to use Data Archiving effectively, or can archiving be implemented independently on the standard ServiceNow data...

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creating kb from incident

HI All I know and have enabled KB check box when ticked and once incident is closed it creates a draft KB however how can I customize the kb so that it picks up current template we have for creating any new article ? or at least some fields which w...

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Inconsistent RITM behavior after Zurich: "Preview this record" and Assigned To not working

Hello SN Community, We recently upgraded to Zurich version this past weekend and I'm noticing that some RITM (not all) are not allowing the "Preview this record" action. The (i) icon is there but nothing happens when you click it. Also, some (not a...

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Gain the ServiceNow knowledge as a new joiner

Dear All,I'm a new joiner SN and I'd like to know how to gain the required knowledge to help me in my position as a Senior Manager for Delivery. Thanks in advance and it's an honor to be among this great community

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Hide custom ui action on service portal

how to hide custom ui action created in customer service on csm portal in servicenow

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Resolved! End Conversation Running Twice

Good Day, I built an NLU to invoke the Closing Conversation topic. The NLU is working properly, but the Closing Conversation seems to be running twice. The flow is OOB, and works fine when Any ideas as to why this is happening? When invoked through...

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Virtual Agent

Problem with Task 6 in CMDB Health Micro-Certification Simulator (Yokohama)

After applying the filter conditions for the Certification Filter, I can only see 69 records instead of 123.I have not deleted anything.Does anyone have any ideas on how to fix this?As a result, only 69 CIs are returned. Would it be a good idea to te...

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Automated scripted factor not wokring

as per requirementCompliant Status → Effective (value = 1)Non‑Compliant Status → Ineffective (value = 0)Blank Status → Excluded from calculation (not counted in numerator or denominator)Effectiveness Calculation → Average of included statusesIf avera...

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States and Checked out option are not showing correctly for PrePublish Flow for Catalog Builder

I have created a custom flow by copying the Template Catalog Builder Item Review Flow. In this flow, after the approval steps, I am updating the catalog item record based on the approval outcome. If the approvals are approved, the catalog item state ...

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incident form is readonly after zurich patch 7 upgrade

After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?

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Rich Text in Platform Analytics - issue is no new typed text is showing in it

I want to add new text in Rich Text and KBA with hyperlink in it. Issue - In the Platform Analytics dashboard, a new Rich Text widget was added. When editing the widget using the Edit HTML option and adding text, the changes are saved/applied, but t...

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transform stopped due to error: Transaction cancelled: Failed to get database connection

Hi All,we are receiving the Error:" transform stopped due to error: Transaction cancelled: Failed to get database connection." while moving the data from staging to Target table.Also, import set is in struck state and it's not in running state.Any so...

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CI list is empty after submission of incident

Sometime within the last week or two, something has happened/changed to where after an incident is created & submitted, you can not change or add a configuration item as the reference list appears empty. When a ticket is generated via inbound email a...

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Incident Management
Reference Architecture