Reapply Lookup Rules UI action not reapplying all VITs

Hi, We recently updated our VR plugin to 26.5.3 and I have noticed that the reapply lookup rules UI action on the discovered items table is not updating all of the VITs that it used to.We have a process for unmatched/unclassed CI's where someone goes...

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Dispatcher workspace - workforce assignment group

Hi, On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment. 1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.2. Ho...

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Want to Reschedule my CIS-DF CMDB -CSDM from Test center to Online

Hello Team,I have schedule exam for DF -CMDB CSDM but now I want to change from Test center to Online.How I can do that ?Br,Saurabh

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Called Client Script Returning Undefined

Hello, everyone.  I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...

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Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups.  However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

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• Flow Designer

SAM Pro License Quesion

Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices?  Regards

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What are Outage Records? What is their use (with use case if possible)?

What are Outage Records? What is their use (with use case if possible)?

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Adobe E-Signature with ServiceNow

Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...

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HTML command not working in Custom action input

I created a REST API for Jira, I'm trying to add HTML command for the input action 'Description' like below but when I see the result in Jira I see the HTML command not working. Also I added space to each field in Description in the Action inputs see...

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How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

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• Tokyo

Follow on task error message in Field Service Mobile

I am recieveing an error message when creating a follow on task from the Close Complete screen in Field Service Mobile.   The error message reads "The follow on task doesn't meet the conditions to run qualification flow".  Qualification has been disa...

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Employee Center AI Search

I feel like I am running in circles trying to figure out how to configure the search actions for employee center. So many of the documents and videos are out of date and nothing seems to work as advertised. Perhaps someone here can shed some light on...

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I want o create a sidebar on service portal utilizing taxonomie.

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