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Announcement card missing

Hi all,In my PDI i don't have the announcement card.How to configure it?I tried workspace configuration but i can't do it.My instance version is ZurichAny help,would be appreciated Thanks,Poonkodi

  • Question

Changing Color on the SAM Renewals Calendar

Hello, New to SAM Workspace a bit and only really done configurations on the table, I have a question on how can I change the colors on the Renewal Calender in Software Asset Workspace to show RED if the entitlement is expired, & show orange if its 6...

  • Question

Create Checklist for Fulfillers on SC Task

Hi I would like to make a check list available to fulfillers but only for specific users / groups. I would like to do this using a View and only make that view available to limited users. Can I limit views in that way easily? Thanks in advance.

  • Question

Updating Wait for condition in the WF

Hello, I have come across where I want to "stop" the WF in wf editor if a user does not have these two Booleans on the user profile(sys_user) are true at the same time. the wait for condition will check it the first time & if those two fields aren't ...

  • Question

DotWalk Orgchart with Work Flow

I need a flow (I think) to dotwalk from a user, up through the users entire org structure, returning Immediate supervisor with Department Name, then that Supervisor's Supervisor/Dept Name, and so forth all way to top level of an organization.It would...

  • Question

Control Testing

I am new to Service Now's IRM Module for our GRC implementation.  We just got access to the Control Testing module that shows up in the Compliance Workspace.  Can someone provide me a link to training for the Control Testing?I've done some research a...

  • Question

Create Event Rule

I need to create an Event Rule for SolarWinds so that only events with Event Type = 5000 generate alerts. This eventType is available in the Additional Information field of the event in the following format:"eventType":"5000".Currently, there are oth...

  • Question

unable to add identifier entries ci class manager

I am unable to see add under Identifier Entries when trying to complete lab: Configure the CMDB Micro-Certification Simulator (Yokohama) the part where it says:Set Identification Rule:Identification Rule- Name: Mongoose Web Server rule- Applies to: u...

  • Question

On-call schedule based on CI

I’m trying to automate incident assignment in ServiceNow, where the assigned on‑call POC depends on the CI selected on the incident.My scenario:Each Assignment Group has 5–10 associated CIsFor every CI, the Primary and Secondary on‑call POCs are diff...

  • Question
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