ServiceNow Community

CIS-ITSM voucher released but still asking for payment while scheduling exam

Hi Team,I’ve completed the required training for the CIS – IT Service Management (CIS-ITSM) certification, and my voucher status in Now Learning shows as “Claim.”, it still asks for a payment of USD 450 instead of applying the voucher.When i try with...

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Hi All, Want to make a date field readonly but it should allow calender to choose date in workspace

Hi All, I Want to make a date field readonly or the input box hould be disabled but it should allow calender to choose date in workspace. I tried with ui policies and client scripts but the calender is also becoming readonly in workspace any approach...

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we want to hide form action of create incident from form context menu of SIR form

we want to hide form action of create incident from form context menu of SIR form after one incident is created from the security incident ?Is there any solution for this?

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Request Body is going empty when sending a REST API request outbound

Hi Team, I am working on a REST API integration with a third party application and while sending data from ServiceNow, I am unable to send the parameters in Request Body. Client is asking for to send data through Request Body: Following I have approa...

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Use single authenticator app for MFA

Hi,We have enabled all MFA authentication methods. However, we want to allow only a single authenticator app (e.g., Google Authenticator) and restrict all others.The instance is in the cloud, with no additional restrictions such as IP or network cont...

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Allow regular end-users (snc_internal users) to add attachments to standard changes in ESC portal

When I submit a standard change as admin I can see the paperclip icon to add an attachment on the next screen after submitting, but regular end-users cannot. Perhaps there is an even better way to get an attachment added. I first tried adding an atta...

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how to achive this requirement can any one help me

Desired Date Requested"MandatoryDate Users should not be able to add the current day or next day 2 days and should only be able to select business days onlyMap to Due Date field

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Smart Assessment - New Template - Control Attestation - Copy of GRC Attestation cannot be published

Hello,In Assessment Workspace, I have copied the standard GRC Attestation provided by ServiceNow for Control Attestations in Smart Assessment context and added some new questions and sections. This, however, cannot be published. Any idea what went wr...

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Security Incident Response Task not triggering notifications on State update

Hello Community, I have a Security Incident Task change notification in place which triggers on event named- "sn_si.TaskAssigned". But for some reason the notification would not trigger anytime I make a change on the SIT state, or Priority or even ch...

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Servicenow CSA

Hi Team Greetings I want to complete ServiceNow CSA exam but i dont know the online sources where i could enroll and the website/training institute would do all from there end and share some discount while applying.The content on you tube is scattere...

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Automatically Populate a Catalog Item Variable Based on Another Variable Selection

Hi Community,I’m working on a ServiceNow catalog item and want to dynamically populate one variable based on the selection in another variable.Scenario:I have a variable “select_the_requested_group” with choices:ABCDEFGHIJKLMNOI have another variable...

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Additional Actions" dropdown in Service Portal needs to disable

Hello Team,I have a query whether we can able to disable "Additional Actions" dropdown from Service Portal or not.Is there any way to hide the Additional Actions from Service Portal.Please find the screenshot.Thanks!

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Mobile App Configuration for ITSM Mobile Agent not rendering

Somehow we have lost the mobile app configuration for (ITSM) Mobile Agent in our environment - wondering if anyone else may have experienced this or has a tip what the issue could be (SN support case is in progress, but so far no results).This is wha...

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IT Remediation Workspace

Hi All, Can anyone please tell me what are the "Assigned Remediation Tasks", "Preferred Solutions on VIs" and "Impacted CI's" added in the IT Remediation Homepage. Thanks,Saranya

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MID Server to instance bridge for snmp trap event forwarding

Hello everyone! I would like to know a bit more about how a Mid Server forwards events (generated from snmp traps) to the instance. This is our current setup:External monitor tools send snmp trap messages to our Mid Server. We have uploaded some MIB ...

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