ServiceNow Community

Where and how TAP/ FTS is measured.

Where can I find FTS and or TAP usage by an individual customer? How this is measured by case and or customer? How many times is Follow The Sun = TRUE in the case. How many times was follow the sun marked as true in each case #FTS, #TAP, Delivery...

Question

Time cards are visible when resource status is still pending - SPM

Hi all, I have a question regarding the SPM Time Card and Resource Assignment process.Currently, when a Resource Manager assigns a task to a resource, that task becomes immediately visible in the resource’s Time Sheet Portal, even if the Resource Sta...

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Best Practices
Project Portfolio Management
Service Portfolio Management

Need to add a field which is kind of list collector on the incident form

Hi Folks, I had a requirement which I have a 10 types of choices for a field which the user need to select multiple choices with in the 10 choices on the incident form which field type will be used for this (Particularly on the incident form). Regar...

Question

Now assist role for knowledge creation

We have configured the Now Assist skill for Knowledge Base generation in CSM; however, the option to create knowledge is not appearing in the UI.Could anyone please confirm which roles need to be assigned to the end user in order to use Now Assist sk...

Question

Resolved! After promoting a dashboard to another instance SN seems to think I am editing it but I am not

I built a platform analytics dashboard in my customer's DEV instance. I had an update set current to capture changes. Just before promoting I opened the dashboard record and unloaded the dashboard to the update set. I then exported the update set to ...

Question

Knowledge Centre accessing articles via taxonomy

Hi testing Knowledge centre before deployment in March. Has anyone else had an issue when adding attachments where the platform treats the link in search results via taxonomy search as a download of any inserted screenshots?

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Getting started with your ServiceNow Risk products

You have purchased ServiceNow Risk products. Where do you start? You've come to the right place. We’ve organized specific resources to help you start your Risk product adoption journey, the first step in maximizing the value of your investment. W...

blog

Are 'Strategic Objective' and 'Goals' obsolete in SPMs Goal Framework?

I'm exploring the Goal Framework of SPM and am trying to understand the hierarchy from a demands perspective. So far, through now learning and documentation, it seems that: Primary Goal (sn_gf_goal_list.do) rolls up into Strategic Priority (sn_gf_s...

Question

AI Search & External Content Connectors (XCC) in Real World Scenarios (NEW ca 50 min for partners )

AI Search & External Content Connectors (XCC) in Real World Scenarios ( on ServiceNow University ) In this session, we'll share practical insights and lessons learned from real customer implementations, focusing on how partners can successfully desig...

blog
External Content Connectors
Workflow Data Fabric

Remote Table Flow - QueryId Error

Anyone have experience using Remote Tables using the Flow method? I'm getting an 'Unable to retrieve queryID' error when testing the flow. The action to retrieve the data from my remote source (JDBC) is working fine. When testing the flow with tri...

Question

HRSD - Live Agent Chat Popup Not Triggering in HR Agent Workspace for HR Agents

Hello All,Good day! I am trying to verify the live chat pop-up in HR Agent Workspace where am hitting ServiceNow bot integration via scripted rest api explorer. However its create the interaction record in the backend. The HR Agent (status: Available...

Question

When exporting to PDF from an HTML field , the images are not appearing in the generated PDF

When exporting to PDF from an HTML field in ServiceNow, we’ve noticed that embedded images are not appearing in the generated PDF. Is there a known fix or configuration change needed to ensure images are included in the export? Thanks and Best Rega...

Question

Configure Google Custom Search Integration

This article will help you enable and configure Google custom search integration in order to make your ServiceNow public articles accessible from external search engines. 1. Request Google custom search integration plugin Currently, this plugin is on...

Article
Search
Service Portal

Can Follow on Tasks be seen on CMDB workspace?

Hi Team, We have follow on tasks assigned to CI owners under compliance audit, so is there any way assigned user can see them on CMDB workspace? please advise how and what to configure to bring them on?

Question

Agent cannot see live chat popup

When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...

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