ServiceNow Community

Request to activate Automate Pro plugin in PDI

Hi Team,I would like to request activation of the AutomatePro plugin (x_priit_autotest) in my Personal Developer Instance.My instance URL is: https://dev265223.service-now.com/Thank you!

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Unable to get the new font in the generated document template

We have configured a custom font in a Document Template(sn_doc_template), we were able to view the custom font in the body and after clicking on previewHowever, the same font is not getting displayed in the generated document.we have configured the c...

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Resolved! How to add instance specific Knowledge article URLs in Servicenow Widgets.

Hi , we have requiremnet ,in the widget we need to show knowledge article URL ,it shold open instance specific console view of the article. Please help how we can write this validation in the Widget code.

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query. This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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Execute operation on script include 'SPEntryPage' from scope 'Service Graph Connector for Lansweeper

Error MessageExecute operation on script include 'SPEntryPage' from scope 'Service Graph Connector for Lansweeper' was denied. The application 'Service Graph Connector for Lansweeper' must declare a cross scope access privilege. Please contact the ap...

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Collection type record deleted

Hicollection type record for table is deleted how to get back?

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"My Work" throwing a security constrains error.

Starting this morning, several people are having issues accessing the "My Work" link in ServiceNow. This is in the Self Service application and links to the task table with a dynamic filter to show work items for the logged in user. They're receiving...

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MRVS Issue from record producer to Custom table via related list to store the submitted date from th

I Want to populate my mrvs data from record producer to a table under a related list of a custom table form view.I have created a custom table for the other fields to store the record producer data once submitted. And I have created child table with ...

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Resolved! Custom Pattern Issue

Hi Team,I was trying to create a Custom pattern on "windows os Desktop" to find the Time zone.But I am not able to set the value. Error:"unexpected error occured durning debug"

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Email Auto Response Agent Not Triggering in AI Agent Use Case

Hello ServiceNow Community,I’m experiencing an issue with the Email Auto Response Agent not triggering as expected despite being configured in the AI Agent use case. Here are the details:Table: sys_emailConditions: type=received^receive_type=newRun a...

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Resolved! Behavior of login restrictions during version upgrade (SSO, IP restriction, inactive users, Employee

We are planning a ServiceNow production upgrade and would like to control logins during the maintenance window.Currently, we are considering two approaches:Restricting by IP addressSetting users as inactive (active = false)Since our instance uses SSO...

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New Approval Requests in Project table

I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.

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Upgrade Q - Number of predicted changes in Upgrade preview vs Actual number of changed records?

Has anyone compared the "Number of predicted changes in Upgrade preview" vs "Actual number of changed records" post upgrade? How close will the numbers be?

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How to make Teams only show portals

When integrating Teams with Visual Agent, can I hide the Chat tab next to the app name in ServiceNow for Microsoft 365?The background to this question isThis is because the employee center also displays the Visual Agent in the bottom right corner.In...

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