ServiceNow Community

Unable to set a Name-Value type field to hidden using a UI Policy or a Client Script

I created a Name-Value type field so that IT can write down the assets that need to be purchased and the quantity, however it only needs to be visible on specific tasks. So I made a ui policy that states it only should be visible on tasks which sho...

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Mobile Agent offline fetch script

When downloading the cache for offline mode, I can only retrieve up to a maximum of 1,000 users from the sys_user table. I have many more active users than this limitation. I'm looking for guidance on creating an offline fetch script under input at...

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How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

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Parent REQs need to be closed when the child RITMs are not open

I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).

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New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

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特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？

特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。

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Service Catalog

In flow designer need to exclude the servers name starts with mc in trigger condition.h

In flow designer need to exclude the servers name starts with mc in trigger condition.Kindly help me with some suggestion to implement it

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Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

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Conditional Script Writer group after Zurich upgrade

Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...

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How to filter a catalog item reference variable based on the logged-in user’s segment description.

In a catalog item reference variable that uses the cmdb_ci_business_app table as the reference, how can I configure it so that, when the logged-in user’s segment description field in the sys_user table is “AAA”, only records whose Owning organization...

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How to add a pop up form when clicked on UI Action Button

Hi Everyone, I have a requirement like I want to add a pop up form when I click on a custom UI Action button on a form. This should also work on Workspace as well.Like confirm boxes, let me know if there is anything I can use and start. I would requi...

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How do I prevent technical/JSON variables from appearing in OOB catalog item email notifications?

I work in ServiceNow and I’ve created a catalog item that includes a variable named validation_json(multi line text) and validation_ok(checkbox).This variable is used internally as a flag for validation logic for submitting the calalog and is not me...

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CMDB Health Settings in CMDB Workspace – How to Grant Access to asset Role?

Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...

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Can I avoid subscription for custom tables

In ServiceNow, I learned that I need a subscription if I create any custom tables in production. Is there any way to avoid the subscription for my custom tables?

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about a flow deactivation

Hi all,actually i deactivated a OOB flow in EAM which i just wanted to edit that's why i did that and that too in vendor instance and we tried to install and uninstall so that the spokes will get like that and the flow is in asset management common ...

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