ServiceNow Community

HR service mapped to assignment group

Is there any way to find the HR services mapped to a specific assignment group? I checked the assignment rule, but it doesn't display the routed HR services.

Question

Service Portal Catalog Items: Hide Attachment / Mandatory Attachment [Madrid]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about hiding attachments and making attachments mandatory for Catalog Items on the Service Portal. Sharing this bec...

Article

Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

Question

How to Move Watch List to Middle panel with Comments section in SOW

Hello,I have requirement to add/move watchlist section in middle in SOW.I am not able to add it by configuring it on incident form, I have also tried using UI builder to add watchlist section in middle in SOW, but it is not working.Does anyone have a...

Question

New Udemy Course Launch: ServiceNow Admin & Developer – Real-World, End-to-End Training

Hola ServiceNow Community, I’m excited to share that I’ve launched a new Udemy course on ServiceNow Admin & Developer fundamentals, built completely around real-world scenarios rather than isolated features. What makes this course different? Inst...

blog
Scripting and Coding

After Business Rule is getting Executed before my flow is creating Task and closes the RITM

Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...

Question

Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

Question

Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Regarding CSDM Course

I have completed the course, but the completion status has not been updated and the percentage remains unchanged. Kindly do the needful to resolve this issue.

Question

Language Option Change in Now Mobile app

Hi everyone, Many of you come across a requirement where you need to change the Instance language option in Now Mobile application. Users with SSO enabled are not able to change their language while login to the Now Mobile app and customers/clients/u...

Article

Table ACL vs Field ACL

If a table ACL allows everyone to access the table, but there is also a field ACL on a specific field that allows only the admin role, which one takes precedence?In this case, will everyone be able to access the field because the table ACL is open to...

Question

What's New in Digital Product Release

Digital Product Release – What’s New in May 2025? With the May release, we’ve expanded the scope of DPR to include service releases and made updates to the data model and release creation process. Highlights include: Support for service releasesR...

blog

Do any document for oauth 2.0 bi-directional between servicenow and 3rd party application

oauth 2.0 bi-directional between servicenow and 3rd party application, i need to learn access token and refresh token.

Question

Resolved! Display Multi Select Options and capture selected values in Ticket description

Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...

Question

Alphabetize Configuration item

I want configuration item in alphabetical order. Is there any way to do that?

Question