ServiceNow Community

Containerized MID Servers upgrading unnecessarily on deployment

I have notices that the Containerized MID Servers are being forced to automatically perform an upgrade on following deployment even though the docker image was build using the correct version of ServiceNow running on the instances.Do anyone know why ...

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SPM Fundamentals On Demand Lab

I am on Lab 3.3.1, TC033102, and stuck trying to locate the project "Automated patch management across IT systems". I am impersonating Paul Martin, and this project isn't found. It is used to add a subproject to a project. What should I do about th...

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Field recommendation with Task intelligence

Hi, I have previously set up task intelligence on service offering field as per image, in service operations workspace. However I am now struggling to replicate it and it seems as though i have missed a part of the configuration out. How would i go...

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Is it possible to add fields from ID to the list layout of metric_instance table

Hi there, I wanted to modify list layout of metric_instance table and add fields from reference field "id" for eg. incident's short description, state etc . Unfortunately there is no option available to dot walk into ID field although its a reference...

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Using GlideRollbackContext API for records created via UI

Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...

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Arquitetura de gestão de ativos com CMDB/IRE sem camada prévia de reconciliação

Estou avaliando uma arquitetura, em cenário genérico, em que dados de ERP contábil, ferramentas de inventário/MDM e coleta física em campo convergem para reconciliação em CMDB/IRE.Minha dúvida é sobre a sustentabilidade do modelo sem uma camada prévi...

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Data Acquisition
Data Health Tools
Service Graph

Doubt on Performance Analytics

I have a requirement to create an ageing ticket dashboard. I am attaching the reference image below. The dashboard needs to display ageing buckets on the X‑axis. Please let me know if anyone is aware of how to achieve this.

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IssueLandingPageTaskUtils not allowing override

As part of IRM OOB configurations, there is a script include 'IssueLandingPageTaskUtils' which calls IssueLandingPageTaskUtilsBase.Its appllication is GRC: Common Workspace Elements Usually, OOB script includes allow override and have OOB comment as ...

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Grant access to import set data only for the tables the user is authorized to view.

We need to grant users access to the following three tables based on their assigned import set table permissions:Import Set RowImport Set Run (Transform History)Import Set Row ErrorThe key condition is that users should only be able to view records a...

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Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection

Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happens when someone tries to misuse it? Now Assist Guardian is your answ...

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Discovery Admin Workspace 1.13.0 Microsoft Teams Spoke Depednency

I'm updating my PDI this morning and see that installation of Discovery Admin Workspace is blocked by an uninstallable Microsoft Teams Graph Spoke. Surely this is a bug, as Microsoft Teams has no business being critical to Discovery Admin... Anyone...

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SNPI - Import CMDB Data - Failed

I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...

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Service Bridge Bug parent task missing

We have an integration between a service bridge producer(US) and Consumer(customer). its a case to incident mapping. we have this weird bug where the data from us the producer makes it to the consumers remote task. but it doesn't type or write anythi...

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Scoping Auditable Units

I'm not able to select newly created auditable units in an engagement scope. Even after I activate them and risk assess them, they are not available for selection. On a side note, I imagine scoping in the auditable unit will bring in all of the entit...

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Bot Profile Image Not Rendering – Showing Default Virtual Agent

I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue p...

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