create a report, for case & incident form which group is checked for the L1 capable fields

• Question

Subflow Create Record Sys ID

I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...

• Question

Calculating Average Time in "In Progress" Status for Resolved Incidents

Hi, How to calculate the average time incidents were in the ‘In Progress’ status, grouped by assignment groups, considering only incidents that are resolved in ServiceNow.  Thank you

• Question

Restrict User to submit form if User Attach CSV file and contain Invalid email domain

hi, I want to achieve a task in which restrict the users to submit the catalogue item if user attach a csv file and contains invalid email domain in it. Also alert user to highlight the row number in which error occur.There is only one column in the ...

• Question

How to link a subproject to an existing project within the project workspace

I would like to know how to link a subproject to an existing project within the project workspace.I understand that I can link them by selecting the subproject tab from the following screen and creating a new one, but is it not possible to link them ...

• Question

Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

• Question
• Service Portal

Register for in-person AI-powered CMDB and ZeroOps workshops across AKL, WLG & CHC

Hi all,   Confirming the upcoming AI-powered #CMDB and ZeroOps workshops across Auckland, Wellington and Christchurch next week starting Monday 29th September 2025.   We’re excited to invite you to join our upcoming AI-powered CMDB and ZeroOps worksh...

• Question
• auckland
• christchurch
• CMDB
• hands-on lab
• ITOM
• wellington
• workshop

How to get incident list response from AI bot?

We are using now assist Virtual agent Now Assist and would like to get a list of incidents as a response from a bot. How can I achieve this?

• Question

How to place Rich Content at the top of the page in ESC portal

Hi, I’m customizing the Employee Center (ESC) portal and need to place a Rich Content component (banner) at the top of the page, above other widgets/modules.I want to display a highlighted red color image at the top of the page. I tried using Page De...

• Question

QLD ServiceNow Enthusiasts - October 2025

Hi all, Our next QLD user group session is booked in, and remember the invite is open to anyone.   We'll have the usual open room conversations, our new "ServiceNow AMA" segment and @Chelsea Able will be talking to us about recent features and update...

• Event

"Is virtual" checkbox for Load Balancers

Hello!  I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery. Thank ...

• Question

Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...

• Question

Dashboard displays correctly in Japanese, but shows blank in English

Hello,I have created a Platform Analytics dashboard in ServiceNow.When I open the dashboard in the Japanese locale (ja), everything displays correctly.However, when I switch to the English locale (en), the dashboard appears blank and only shows “Add ...

• Question