Query Rules in CSM

Query rules in Customer Service Management (CSM) is a feature that controls ‘Read’ access to CSM cases based on Roles and conditions defined in the query rule tables. There isn’t much detailed documentation available about this feature and is often o...

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• Customer Service Management
• Multiple Versions

In CSM, How is case visibility set for the accounts?

• Question

HR case creation

Hi Team, When HR case is created backend, the state is set as draft in OOB.Wanted to know which technically component is setting it.   Thank you.

• Question

All users are unable to see the newly created field/column in the sys_user table

Hi, I created a new field on sys_user table called "Deactivated" to record the date and time stamp when the account sets from active to false. I used BR to update the Date and time on the "Deactivated" field. This works and records the date and time ...

• Question

Variable Editor in configurable workspace form

Hi everyone, Has anyone been able to add variable formatter on the configurable workspace view? This is a record producer on custom table and I am trying to add 'com_glideapp_questionset_default_question_editor' formatter.Working fine in core UI but ...

• Question

Catalog Item Reference Variable to Custom Table

Hello, I created a custom table for holding variable data and gave snc_internal read access to the table.  I set variable1 field to display is true.   On the catalog item is a reference variable to the table I have no qualifier on it.  When I imperso...

• Question

Email client attribute on incident form

I need to have the  Email client attribute to show only for logged in users with a certain role. can someone please help?

• Question

Getting variable sys ids instead of values

I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...

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How to Save form using UI Action Server Script(Without Client)

I have one Requirement In Work order form have one Button, If user click that button need to save all the fields from that current form.Here don't use Client option in UI ActionCurrent.update() is not capture all the fields. In that time what we can ...

• Question

How to find inbound REST API logs and where it is captured?

Hi All, I have an integration where a third party will create a RITM in ServiceNow instance and I want to check the request body they have sent. But I am not able to find the inbound API logs which will show me the request body. Need information how ...

• Question

How to define "Hosted on::Hosts" relationship between cmdb_ci_lb_pool and u_cmdb_ci_kemp_lb in Disco

m working on integrating Load Balancer Pools (cmdb_ci_lb_pool) into the CMDB using the Identification and Reconciliation Engine (IRE). I’m facing a MISSING_DEPENDENCY issue even though the load_balancer reference field is populated correctly.   {"ite...

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• Discovery

How to add Variable Editor to Configurable Workspace for a custom table?

Hi, I'm trying to show the Variable Editor for a custom table extending Task.  So far, no luck... I am starting to think that variables are not supported in custom Configurable Workspaces? It is odd since that is a core system functionality, e.g. HR ...

• Question

Location of SPM Academy recordings and materials?

thank you !!

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