ServiceNow Community

Audit and Issue Implementation

Hi All,Can anyone help me for Audit Management business use cases ? How to identify trends, issues from the data and opportunities for improvement. for those ?Please assist.

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Resolved! Recipient is missing in To of a Mail from Zurich Release

Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...

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Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

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Page Route Map Not Working for Portal-Specific Custom Widgets

Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...

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Approval is not going to Sr. director

I have a requirement where, when a user selects the Sr. Director from the dropdown the approval has to go to that Sr. Director. But when the user selects Sr. Director from the list, the approval is skipped. It works if the Group or Specific user is a...

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Need to create the scripted rest api for requested item with attachment

Hello everyone, Could you please help me to create the Scripted rest api where I want to create one requested item of particular catalog with add an attachment kindly share me the steps to do this?Regards, Keshav

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Need to protect a Script Include that will be loaded to another instance

I am developing an application for a client and it has a Script Include that needs to be encripted when I deploy it to the client's instance, because it is my intelectual property. However, when I try to select the "Protection policy" to "Protected" ...

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Virtual agent for the Pilot Group

Hi All,We recently configured nowAssist with VA and need to make sure it is set to be available to a pilot group only at this time. I saw a configuration on the agent chat (Now Assist in VA Chat Config) where we can add a role, however that looks lik...

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Email script

Hi,I am looking for help with my script below. I need the script to display/print the question on if the answer is "unknow".(function runMailScript(current, template, email, email_action, event) { var daText = ''; if (current.variables.discussi...

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'CMDB Data Foundations: Set the foundation for AI-ready IT operations' training posted on 09/12/2005

Hello, Where can I find the presentation that was discussed during the 'CMDB Data Foundations: Set the foundation for AI-ready IT operations' session posted on 09/12/25 on YT? Thank you in advance.

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GRC Framework

Hi All,what all information need to know in deeply for risk frameworks (ISO 31000, NIST, COSO) and compliance standards (SOX, GDPR, PCI-DSS, HIPAA) for GRC Project ?Please assist.

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Major Incident Management Implementation (Zurich)

Hi, everyone, I need help with my lab instance because I'm stuck on the last step: "Configure existing communication plan definitions". I added 'Communication contact definitions' for Service Desk to all Internal Stakeholder 'Communication plan defin...

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GRC - Develop risk mitigation strategies and monitor risk metrics.

Hi All,How can i implement Risk mitigation strategies and Risk metrices ? How can monitor the risk metrics?What steps need to follow ? How can we propose Risk mitigation approach ?Any suggestion will be highly appreciate .

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Setting Capacity in Resource Management

In all of the documentation I am finding for Resource Management, they all seem to start with requesting the resource. Am I to assume that the capacity for all of these resources has already been configured/entered? It is a bit confusing as the doc...

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SPM Resource Assignments & Group Membership changes

How do you deal with group membership changes in relation to resource assignments?My org is leverages resource management heavily. We've got dozens of active demands & projects, hundreds of groups and dozens of resource plans. We're preparing to ad...

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