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Email notification when Record producer submitted.

Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...

Question

Implementing an E-Signature (Sign Pad) in a ServiceNow Catalog Item and Attaching It to RITM

Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...

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Need some help to understand for currency field use in ref in one of my application

I am using a currency code field that references values from the fx_currency table. However, when I save the form, the currency code is not retained—the field value disappears and is not visible after saving.Could someone please suggest why this migh...

Question

Need to run a schedule job for only on weekdays but without a code change on production

Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.

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trying to update the response message but it is not getting updated for one of LLM topic

i am trying to update one of the LLM topic for one of the node when i click save and publish it is not getting updated to what i want it is going back to original description why is this happening

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How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

Question

CIS HAM exam question answers are different on each site.

Hello All,I am studying HAM dumps and found a question where answers are different in dumps, I am posting the question belowquestion -Hamm is a member of the Asset Managers group which has the ham_admin roleassigned to it. Based on this role alone, w...

Question

Resolved! CIS-FSM Exam Prep - August 2025

Hi. I'm in the process of studying for the FSM exam for August 2025. All of the study material that I have found online is not helpful Can anyone recommend any good sites for test prep that keep up with updates? Thanks.

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ATF(Automated Test Framework)

Hi,I am working on ATF for the Problem module, and it is a large flow that includes both Approval tasks and P tasks. I am trying to complete the entire flow, but I am facing an issue.The status shows an error, even though in the Step Results all step...

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Resolved! CIS - FSM Certification ?

Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...

Question

Getting error to fetch sctask using record query after create user step in ATF

Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...

Question

Resolved! How to Control Attachments for RITMs After a Specific Status.

Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?

Question

TCP connections for windows servers is not populating

Hi AllNot able to pull the TCP connection for windows server discovery.for some servers it is getting populated.I am getiing info messege in discovery logs "sensor script for Windows - Active Connections has no payload data to process"Windows -ADM l...

Question

The Build Agent ( Trail) not working on my partner insatnce

The Build agent is not working on my partner/Demo instance is not working. Despite all of them appears to be fine, I have Admin Rights. I had reinstalled the Build Agent ( Trail), It appears to be that, it not syncing properly with ServiceNow App st...

Question

Need some help based on dependent field

Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...

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