ServiceNow Community

Dashboards vs Workspaces vs Portals (The Ultimate ServiceNow IRM Guide)

Understanding how to access and interact with risk data is the foundation of a strong Integrated Risk Management (IRM) strategy. In ServiceNow, your experience changes based on your role, whether you're a compliance officer, a risk owner, or an admin...

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Integrated Risk Management (IRM)

Using a declarative action to open a URL

I have read up and managed to get an icon to display next to a user field in the HR Agent Workspace which im hoping to be able to launch access to the persons record in our HR system. I can get the icon to appear using Action Assignments and a UXF Cl...

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KRI dashboard IRM

Can someone tell me IRM ootb KRI Dashboards names. Which includes KRI details

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How to Bulk Set Post-Login Landing Pages for Users

Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...

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CSM Configurable Workspace

Got 10 Minutes? Help Us Build Smarter Knowledge Management Metrics!

We’re cooking up something new—a consolidated performance metric for knowledge management. We need your help with a few questions. Like: What makes a knowledge base truly effective? Which performance measures matter most to you? Our quick survey (j...

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KCS
Now Assist

ER Case Requested for profile details Should Not be update while transfer the case to other service

I Don't want to update the requested for profile details if any latest updates happen on HR profile while transfer the case to other services. Auto populate field should remain same as existing case, on Transferring case How to fix this issue?

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CSDM, Escalation, and Who Supports It (Dynamic CI groups and separation of responsibilities)

CSDM is by far, simultaneously the most confusing thing and yet the most obvious thing. We are trying to implement it at my University and I have trapped myself in a logic hole and am not sure how to get out. Our plan today is to...(1) Adding the Ser...

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Login Page redirection

Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...

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ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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How does ServiceNow Model Your Data? (ServiceNow Foundations #4)

Watch ServiceNow Foundations video series Everything in ServiceNow Is a Table — Here's Why That Matters If you want to become a better ServiceNow developer, start by understanding how the platform handles data. The key concept is simple: everything...

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How to config/disable the bulk update from HR Agent Workspace

Hello everyone,I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.I’m having some difficulty understanding how this feature works in the background. Specifically:How ServiceNo...

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Human Resources Service Delivery

How do I select which columns appear in simple list component?

I'm currently building a new default landing page, I'm trying to display specific columns in the view. I see under the simple list properties there is a Columns field that opens the bind data page but I'm sure how to select which columns to display....

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Restrict Access to Change Request records in SOW

Hello,Our change request process is very customized and if someone were to submit a request via SOW, it bypasses all of our business rules, mandatory fields, etc.. The product owner is wanting to lock down access to change management in SOW until we ...

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Resolved! Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

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Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

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