ServiceNow Community

dynamic field on catalog item through Virtual Agent

I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.

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Virtual Agent

Maria DB VS Raptor DB - Record Insertion Performance

My name is Forrest Falk, and I am a ServiceNow Certified Master Architect (CMA). I have had the opportunity to test both RaptorDB and RaptorDB Pro instances. With these tools, I have decided to start a series in the community where I will be testing ...

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Missing AI Assessment Templates and Risk Methodologies in AI Risk and Compliance Content

Hi everyone,I recently installed AI Control Tower along with the AI Risk and Compliance Content package. According to the documentation, this content should include AI Assessment Templates and AI Risk Assessment Methodologies, but I haven’t been able...

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Duplicate CI's being created on the cmdb_ci_vm_instance and cmdb_ci_linux_server table

Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...

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Record Info in Contextual Side bar

I want the same way to create in my workspace for the record information tab which is in contextual side barcan anyone pls help on this..

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Servicenow Studio

Are the Studio's still used? which one to use to develop an application

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How to Automate to kill long running jobs.

Hello, I would like to know if anyone implemented. the Automation to kill the long running jobs.If anyone done. please guide or can you provide script idea to implement. Thanks in advance.

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cant access the roles and also not able to open bussiness rules no update set available in my pdi

cant access the roles and also not able to open bussiness rules no update set available in my pdi is it because of any change in roles but how to resolve it

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Resolved! Generate mail if the Incident tickets are not been updated more than one day

We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and...

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Duplicate Navigation Tab appears for AI search results in portal

Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...

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Agent Client Collector Discovery and JEA

Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...

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How to add new credential and connection in Jira spoke bidirectional integration

Hi All, I am implementing Jira to ServiceNow bidirectional integration. We have one old credential already created for other Jira project. I have created new credentials for my project. still whenever I try to use any action of Jira, by default old c...

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Azure DevOps Integration to Project Management.

We have a requirement in which our Azure DevOps is supposed to be linked to our Service Portfolio Management. We have been using Service Portfolio Management for quite some time while using Azure DevOps but those processes were running in parallel b...

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Workspace attachment size

Trying to figure out why I'm getting this error when trying to attach an attachment on ANY ticket using workspace. Example: I open Service Operations WorkspaceThen I search for RITM0012345RITM0012345 opens in the workspace.I click on the paperclip ic...

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OOTB New Hire Onboarding (demo) issue

The following issue is really troubling me, and I hope to get help. It's still about the HRSD OOTB New Hire Onboarding (demo) issue. submitting a record from the Employee Center should automatically create entries in the user table and HR profile tab...

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