Hello ServiceNow Community,
I’m currently exploring ways to improve the employee experience when submitting catalog items for requests and reporting issues, and I’d greatly appreciate insights from others who have designed or optimized their catalog pages—especially around layouts, widgets, and overall usability.
In addition, I’m particularly interested in feedback on the following areas:
Catalog Search & Navigation
We’re looking to enhance the catalog experience by adding a global search focused specifically on catalog items as the primary entry point. If an employee can’t find what they need via search, they would then browse by category.
Our goal is to create a clean, intuitive experience. Are there any ServiceNow widgets or functions that support:
- Tile-based layouts with images and descriptions
- Hover functionality for additional details
- Expanding or nested tile options (e.g., opening to the left/right on hover)
Knowledge Visibility Before Submission
Once an employee selects a catalog item, we want to clearly highlight any relevant knowledge articles they can review before submitting the request—ideally helping resolve issues without needing to submit a ticket.
What widgets or configurations have you seen work well to surface related knowledge articles at this stage?
Thank you in advance for your time, insights, and support—I truly appreciate the knowledge sharing within this community!
