ServiceNow Community

Getting server error in Oauth Apis

I have created a Oauth profile and I am trying to hit from postman , when I kept the username , password , Clientid , clientsecret in the body I am getting the access token in request body But when I tried it keeping Authoization as Oauth 2.0 and pro...

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User changed the incident state to resolved without filling mandatory fields

Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.

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REST API Explorer: I have to give the POST method url for submiting the catalog item request form

Hi Team, I have a requirement to give the POST HTTP link for submitting the catalog item request form,I have tried using:Namespace: sn_scAPI Name: Service Catalog APIBuy Item (POST)sys_id: (Given sys_id of catalog item)In Raw Data:{"sysparm_quantity"...

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Client script not correct

I have two fields 'var3' and 'var4'What i want is that when the user selects an option on Var3 then on var4 only those related options should appear. So basically, theres 2 fields both it various choices, but there are some that when selected the var...

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Catalog item maximum 1 order per user

I have a catalog item that has as requirement maximum 1 order per person.What would be the best practice on how to do this?

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"Insufficient privileges" error is coming when closing Work Order Task from Now Agent App.

While I am trying to close a Work Order Task from mobile app , the "Insufficient privileges" error is coming up.This error is coming for internal agent (wm_agent).This is happening only in Production. The ACL's and other configurations are same as lo...

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Missing the Scheduled Job "Process FM Cost"

Topic: E2E Service charging (SPM + Cost Management)Issue: scheduled job called “Process FM Cost" disappeared I’m currently trying to understand the end-to-end logic of service charging (SPM + Cost Management) based on CSDM. While doing this, I came ...

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Adding Custom Action Buttons to the HRM Todos Summary Widget

Hi Community,We all know that the standard Employee Center / HRSD To-do widget architecture is powerful, but it can be overwhelming to customize. The hierarchy usually looks something like this:hrm-todos-summary -> hrm-todos-line-item -> task-configu...

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Resolved! Flow Designer Email Trigger Issue for SLA Warning

Hello Community, I have implemented a Flow Designer flow to send an email notification when an SLA is nearing breach. Below is the high-level structure of my flow:Trigger: SLA Task (task_sla table)Action 1: Lookup Records (to fetch Case details)Actio...

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Get Catalog variable value from a widget

Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...

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SLA Breach time calculation not followed schedule

Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...

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Network table

Hi I would like to store the Public IP address of the network devices without creating a new custom field, please suggest me some way to achieve this.

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Claim following a RITM

Hello,For certain service requests (RITM), we would like to give our customers the option to file a "complaint" once the request is closed.It can happen that the customer made a mistake in their initial request or that the request was not fully proce...

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I want to get the ritm varaibles and then from the varaibles i need to get the referenced varaibles

I want to get the ritm variables and then from the variables i need to get the referenced variables and then i need all the fields from the referenced record , but this script i giving only the variables from the RITM. It has to be for mu;ltiple RITM...

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How to remove Related List from Workspace

How do I remove these 2 in CSM workspace. I cannot find it in the list

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