ServiceNow Community

Process Vulnerability Solution Metrics Queue - Chained Solutions & Non-chained in Australia Release

In the Yokohama release, vulnerability solutions management had one schedule job (Process Vulnerability Solution Metrics Queue) When I upgraded to Australia, I see they have broken down the scheduled jobs Process Vulnerability Solution Metrics Queue...

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Unified Security Exposure Management

Audit on Tables/fields

Hello, we are requesting guidance on Auditing ON for tables.1. what is the best practice for Audit enabling?2. which tables are recommended for Audit ON/NOT ON ?3. Any tables not recommended for Audit ON?4. Any disadvantages with auditing ON? system ...

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Question regarding Final Review Stage & Next Steps for RiseUp with ServiceNow Program

Hi everyone, I recently received an email stating that my application for the RiseUp with ServiceNow Program has moved forward to the final review stage. I’ve completed all the prerequisites, and I’m very excited about the possibility of joining an u...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Assessment Simulator Task 3 - Create and Comment on a Record (Content)

Hi Team, Getting this message "Did you add and post a comment?" while validating task Please help to resolve this

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What's the best way to cancel 5000 RITM tickets + Flow Execution?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

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NYC SNUG Save the Date - Thursday, June 4

Fellow NYawkers in Snow Our grand annual NYC ServiceNow User group meeting is being planned now. We have the dayThursday, June 4 Do not make other plans on this date. Save this date. We have the location. The luxurious Headquarters, you know and...

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ui action

Hello Everyone,I have a requirement to add an Escalated UI Action button on the Incident form. On click, the state should change to Escalated and a notification should be sent to the Plan Owner and IT Support Manager And this button is only visible f...

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Remove Field changes from activity logs

In the activity logs, I want to hide field changes for the watchlist. As per my requirement, I have added custom comments in the additional comments, so the field changes are unnecessary since the same information is displayed twice.This change shoul...

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Problem with ServiceNow studio

What to do in this situation?

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Learning Service now

Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?

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Hardware Catalog Item - Short Description Read-only

All. I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short descriptio...

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2026 Atlanta SNUG: Call for Speakers, Hosts, and Sponsor

Hello Atlanta SNUG Members! We are excited to be planning the next Atlanta SNUG and are looking for customers who want to host, present or be a part of the planning community this year! You can reach out to me by emailing me at chelsea.nguyen@servi...

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Ultimate List Flexibility: Transform Scripts in the List Controller

Ultimate List Flexibility: Transform Scripts in the List Controller What You Will Learn By the end of this post, you will be able to: Understand what the List Controller Transform Script is and why it was initially introduced Configure the t...

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Why ATF Should Not Be Built in Production?

ATF test cases are not recommended to be built in Production and the best practice approach is to have it build and execute in the Non-Production instances. Production should only receive already-validated code through proper change management. The g...

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