ServiceNow Community

Viewing cmdb record sys_history

Does the sys_history record get created 'on demand'. Meaning there is a record for the sys_history, but it is not 'active' or 'exists' until you manually go into the cmdb record and view history?Is there any documentation to explain this?And any doc...

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Can an approver add comments to the approval task before approve/reject?

Hi Everyone, We have migrated an existing process from RITM to App Engine.User submits RITM, then Reviewer Task, then Approval Task, then Fulfillment Task.Previously, the Approver had an ITIL license in where they could go to the backend, review the ...

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Scoped Application setDisplay on variable set fails due to cross-scope access denied?

I saw this other thread, but it doesn't fully explain what is going on, and my situation is a bit different, so I'm hoping there is a better solution. Here's what I have going on:I have a scoped application (created via the Create Template, this is a...

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Scoped App Development
User Interface (UI)

Asset shipment process

Hi all, How the OOB process of hardware asset shipment works? The goal is to manage the shipment of a laptop until it is delivered. Many thanks

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Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...

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SAM Normalization Issue – Records Matching Content Library but Still Showing "Match Not Found"

Hi Community,I’m currently working on a SAM Pro normalization scenario and facing an issue where some records are not getting normalized even though they appear to match the Content Library.Here are the steps I performed:Created an Import Set Table a...

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Templates Needed

Hi Everyone,We’re preparing to launch ServiceNow and are looking for effective ways to announce the go-live, as well as templates to remind associates to use the platform once it’s live.Does anyone have templates (email, intranet, or Slack/Teams) the...

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Target prediction in SPM

Hi, We are currently using Strategic Planning Workspace (SPW) and Portfolio Plans to track Operations KPIs through Goals & Targets. Today, we see that target progression appears to be distributed linearly between the current value and the end target...

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Software Installations on devices pending disposal

We are just beginning to use SAM Pro. I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

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Resolved! I accidently published an KB article. How to recall the published KB Article

I accidently published an KB article. I need to retain version 1 and not check it out which would result in a version 2. How to recall an article accidently published

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CSA Voucher Not Issued After Completing Administration Fundamentals On-Demand

Hello Community, I am looking for some guidance regarding my CSA exam voucher. I have successfully completed the ServiceNow Administration Fundamentals On-Demand course today (March 18, 2026). On my dashboard, I can see that I have earned the "Eligib...

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Process Mining in Minutes — Minute 1: Mine Agentic Workflows

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the r...

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CSM Workspace - New Tab Case Selector

When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?

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CSM Configurable Workspace

Informational popup?

We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered. I know they can just hover over Details ...

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Top 20 Source-to-Pay innovations from Australia Q1, with AI where it matters

The Australia Q1 release marks an important step forward in how ServiceNow Source-to-Pay teams reduce manual effort, respond faster, and operate with greater intelligence across procurement, supplier management, and accounts payable. This article ...

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