The integration between Intune and ServiceNow issue

[JagjivanS]

Hi everyone, we are facing issues as following could you please help us-

The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:
Publisher Name Missing: The publisher name is not being populated in the Software Installation table (cmdb_sam_sw_install).
CI Data Not Reflecting: Data is not appearing in the Configuration Item table (cmdb_ci).
Normalization Incomplete: The normalization process is not populating expected values.
Software model automatically not created after enabled properties (cmdb_software_product_model)
Publisher Name not populating in the cmdb_sam_sw_discovery_model table for all products .

[Kieran Anson]

Hi,

Has the import of CI data, either for computers or devices, been successful? And only the software import has failed? You mentioned it completed successfully, has any data been created?

[JagjivanS]

No, we have used Intune discovery data source. we are failed to received publisher field value (publisher name ) from Intune .

[Kieron Dean]

Hi, 
Regarding the Publisher name not being populated in the SW Install / Discovery Model, please ensure you are using the 'Advanced' SG-Intune Software Reports data source.

Starting from version 2.5 of the Service Graph Connector for Microsoft Intune (SG-Intune), the connector introduced Advanced Data Sources — SG-Intune Device Reports and SG-Intune Software Reports.

These data sources use Microsoft’s /reports APIs for bulk data export, improving performance and adding new details such as software publisher information.

SG-Intune Device Reports → Alternative to SG-Intune Computer and SG-Intune Devices
SG-Intune Software Reports → Alternative to SG-Intune Software

Please refer to the following KB for further details: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641546