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The integration between Intune and ServiceNow issue

JagjivanS
Tera Contributor

12 hours ago

Hi everyone, we are facing issues as following could you please help us-

The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:
Publisher Name Missing: The publisher name is not being populated in the Software Installation table (cmdb_sam_sw_install).
CI Data Not Reflecting: Data is not appearing in the Configuration Item table (cmdb_ci).
Normalization Incomplete: The normalization process is not populating expected values.
Software model automatically not created after enabled properties (cmdb_software_product_model)
Publisher Name not populating in the cmdb_sam_sw_discovery_model table for all products .

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Kieran Anson
Kilo Patron

6 hours ago

Hi,

Has the import of CI data, either for computers or devices, been successful? And only the software import has failed? You mentioned it completed successfully, has any data been created?

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