ServiceNow Community

How do I limit the date field so that future dates cannot be selected for Assessment Metrics?

This is the survey form - assessment metrics - question data type: date that we want to limit.

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Ideology

How effectively now a days physical books build bond with growing generation?

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Viewing /sp Portal, 'Record Not Found' for an Approval Form

Hello ServiceNow Community, I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case. Clicking the hyperlink will show all details as demonstra...

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Duplicate activity log in RITM.

Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot: Regards,Dusmanta

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Resolved! Knowledge Base is not indexed:(

I added an index to the Knowledge Table, but it says "0 records".It's been a day since I indexed it, so there seems to be something else.Do you notice what is causing it?

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Virtual Agent

Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

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How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

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Step by Step Activate HR Success Dashboard in HRSD ServiceNow Guide

In ServiceNow HRSD, the HR Success Board is primarily used to monitor performance and drive improvements in HRSD implementation through multiple KPIs. It provides insights into metrics such as case deflection, self-service usage, customer satisfactio...

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Email in CSM Omnichannel

Email in ServiceNow CSM An overview of email in ServiceNow CSM and how it supports omnichannel customer engagement. Overview Email remains one of the most widely used and trusted communication channels in customer service. ServiceNow Customer S...

Article

Update Change model

Hi folks!I need some help with the following case.At certain stages, I need to change the model (change-model) of a Change record. Currently, the change type is "Normal", but I need to switch it to "Emergency".I'm using a Business Rule (running befor...

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Data Management Console and its purpose

It's common to encounter situations where there's a lack of understanding about the types of data consuming your ServiceNow Platform's database space and the strategies or actions needed for specific tables and their growth. The Data Management conso...

blog

Needs Attention on Incident Form

Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow. This helps agents instantly identify incidents that require their action based on the latest caller response, reducing missed updates and response ...

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Not able to Move the data labels to the Top of the Bar

We are creating Bar charts by choosing "Opened On" and selecting QTR from a particular category. The Data label always shows in the Middle of the Bar and it is not viewable for the Organization. How can we move the Data label to the Top of the Bar g...

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Resolved! Data storage in base table and extended table

When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...

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Resolved! Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

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Data Acquisition