Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1033594members
2992237posts
What`s New Popular Posts More The latest in Community Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 3 with MVP Anders Figenschow Follow along with Serv... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 1 and 2 with MVP Anders Figenschow Follow along with Serv... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by jordancbaron The Official CreatorCon 2026 Know-Before-You-Go! CreatorCon is Almost Here. Here's Everything You Need ... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist HTML tags visible in Special Handling Notes after Australia upgrade After a recent upgrade... Read More George_1 Specialist Public pages not authorized error When attempting to access the portal registration page, an error is displayed even ... Read More Tejas Adhalrao Specialist Trigger Search Button Action on Enter Key Press in ServiceNow UI Builder Workspace Hi Community, I have c... Read More Tejas Adhalrao Specialist Display Empty Field Values as “NA” Hi Community, I have a client requirement in ServiceNow where all empty field value... Read More George_1 Specialist Sys user group read only Why is this sys_user_group record read only, tried with security_admin as well Read More George_1 Specialist Record producer in workspace How to add a record producer as form in workspace. Read More George_1 Specialist User Group While assigning a group to the user im seeing this error. Why      Read More George_1 Specialist Workspace Reference field icon How to get this reference / info” icon (ⓘ) next to a reference field in Workspace, ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Federal Tech Talk: ServiceNow CRM: Customer Experience and Service Delivery Hosted by Mayleen Fitzcha 14 May, 2026 10:00 AM PDT Event Details Online Office Hours Live with Frances Frei — The Business of Ideas — w/ Carrie Elkins Hosted by jasminecole 15 May, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — The Business of Ideas — w/ Carrie Elkins (APAC) Hosted by jasminecole 15 May, 2026 03:00 AM PDT Event Details Online From Rollout to Results: How a Healthcare Giant Scaled ServiceNow Skilling Across 4,000+ IT Agents Hosted by HariomS35974003 19 May, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by HariomS35974003 19 May, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Workflow Data Fabric Academy Hosted by HariomS35974003 19 May, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

OnChange client script going in loop

I have onChange client script to call 2 fields using script include based on field "Region".If I select "Region", then location1 and location2 populates correctly and then I save the form.But if I select "Region", then both location value populate co...

  • Question

Custom variable data type in service catalog

Earlier i had one requirement , to show url in service catalog item , so tried variable type url but it was not clickable.  So I explore other data type then i get to know about custom variable type . "Custom" is  specific Service Catalog variable ty...

  • Question

Pre-Kick-off Readiness

We are planning to initiate ServiceNow HRSD Implementation, so need a checklist of activities we should initiate internally now for a smooth kick-off and execution. Also, what inputs, decisions, artifacts and resources must be in place before project...

  • Question
  • Human Resources Service Delivery

Issue with onLoad Client Script Alert in Australia Version

Hi everyone,I am facing an issue in the latest Australia version of ServiceNow. While writing a Client Script with the "onLoad" type, I am not getting the alert message in the browser.Could anyone please guide me on how to resolve this issue? Thank y...

  • Question

開発者のスーパーパワーを解き放つ: Now Assist for Code – Platform Academy ディープダイブ

Now Assist for Codeで開発者の能力を最大限に引き出す: Platform Academyまとめ ServiceNowのPlatform Academyは、Jon Lind氏とSharon Barnes氏を招き、Now Assist for Codeの機能について深く掘り下げる活発なセッションを開催いたしました。このAI搭載ツールは、ServiceNowプラットフォーム上で開発者と管理者がコードを記述、編集、理解する方法を変革しています。 動画: https://www.you...

  • blog
  • App Development
  • Now Assist

Update case status when outbound email is sent

Hello, I have a requirement in CSM. When the case state is 'Awaiting Info' and an outbound email is triggered from the workspace by the agent then the state should automatically update to 'Open'. Any suggestions how can this be implemented?

  • Question

Servicenow University Support

Hello, I have an open support case (CS0612937) that has had no movement for 7 days. I would appreciate it if someone from the certification team could take a look. The only option I have is to post comments to the ticket... which isnt being looked at...

  • Question

最も安全な港：プロダクトマネジメントの舞台裏

はじめに ServiceNowでは、製品の継続的な改善とイノベーションには、お客様からのフィードバックが不可欠であると考えております。当社のプロダクトマネージャー (PM) は、お客様のニーズと期待に応えるため、さまざまなチャネルを通じてお客様やパートナー様から積極的にご意見を伺っております。本記事では、製品フィードバックを収集するために利用しているさまざまなチャネルの概要と、当社に連絡を取るための最善の方法についてご案内いたします。 本記事は、Knowledge 25 CreatorConブレ...

  • blog

After Authentication not routing to KB article

Hi Team, I have KB link in email when user clicks that routes to login page, once login done routing to home page, but user expectation should be route to KB articleExample link: https://servicenow.com/sp?id=kb_article_view&sysparm_article=KBtest Any...

  • Question

Task Intelligence ケースフィールド予測ガイド

AIでケース解決を加速させる Task Intelligenceは、ケースのライフサイクル全体でエージェントのワークフローを自動化する一連のAI機能を提供します。 これは、定義されたユースケースに対してソリューションファーストのアプローチを使用しています。 Task Intelligenceの標準モデルの1つに、「Predict case field choices to reduce handle time」モデルがあります。このモデルは、新規ケースのケースフィールドを予測し、ケース解決時間...

  • blog
  • IT Service Management
  • Now Assist

ServiceNow Business Portal - Product Catalog Zoom/font size Issue

Hello,In the OOTB business portal, the product catalog is displayed in this way: I've created a copy of it and changed some colors(but used the same theme, main menu, catalog/KB/home page, login page) but when I open the product catalog in the copied...

  • Question

ServiceNow Exchange: Platform Academy- SmartDocs がインテリジェントなAI機能で中核のワークフローを強化

動画: https://www.youtube.com/watch?v=nL2cIpE0joo インテリジェントなツールによってドキュメントがどのように変革され、生産性が向上するかを探ります。AIを活用した機能がワークフローを簡素化し、新たな可能性をどのように開くかをご覧ください。これは、よりスマートなドキュメント体験の未来を垣間見るチャンスです。 Platform Academy は、Now Platformの最も重要な側面を習得するための入り口です。プラットフォームオーナー向けに特別に設計...

  • blog
View More