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how to create variable which displays Price (always US Dollars)

Hi,Please advise to create variable for catalog item which is always show US dollar currency.This variable value comes from the table software table annual cost (customized field). Thanks.

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Knowledge base are not visible on SOW for KBs created from Incident

on SOW for resolved incident when we try to create KB the Knowledge base are empty but on native view we are able to select Knowledge basePlugins Installed : com.snc.incident.knowledge

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Business Rule does not abort State advancement

I have a BR to require an attachment, however it is not preventing the State from progressing. (function executeRule(current, previous) {// Only enforce when moving to Screeningif (current.state == '3' && previous.state != '3') {var att = new GlideR...

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メニューから☆をクリックしても「お気に入り」に登録ができない

こんにちは非adminユーザーが、メニューから☆をクリックしても「お気に入り」に登録ができない事象が発生しており、原因がわからず困っております。皆様のアドバイスを頂ければと思います。・Yokohama 利用・統一ナビゲーションメニュー sys_polaris_menu_config テーブルで、新しくメニュー(Menu1)を作成。・Allメニューはadminロールしか見えないように制限をかけた。 Menu1 にはロール制限をかけていない・Menu1を使って、Adminロールを持つユーザーも、そ...

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How to recreate table or form from existing form and table ??

How to recreate table or form from existing form and table ?? How to duplicate table or form from existing form and table ??

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Recreate-duplicate table & form

Report in HRSD

In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on. The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...

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Related list (RITMs add to related list)

I have configured the related list to a custom table for RITMs but in that custom table I have found all RITMs from service catlouge but I need only perticular custom table related RITMs only. Applies to table - custom table name (i have given) Queri...

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Resolved! How to disable Service Channels in Workspace if presence state not joined? (Advanced Work Assignment)

Hi together, We want to start with Advanced Work Assignment soon and have different Presence States and Service Channels for this. For example: Presence State AvailableAnd below that the Service Channels: Requests-A, Requests-B and Requests-C The pro...

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Advanced Work Assignment
Agent Workspace
Customer Service Management

Enabling multiple RAM for one entity class

Hi Experts,I am facing an issue while configuring Risk Assessment Methodologies (RAMs).Currently, for an Entity Class (e.g., Department), only one RAM can be configured because it is set as the Primary methodology. Due to this configuration, the RAM ...

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Resolved! How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide

For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...

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Does Servicenow support Schema on read feature

Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...

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mfa is enabled for all users authentication policy not working

Hello All,In my instance mfs is enfocred for local logins and i have a requirement below.A break glass user should be only allowed to instance if tried to access the instance within iprange outside ip range it should not allow.Now i ahve created a po...

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Need to update the work notes in the TPA is created or reopen

I have one script include it will getting the criteria, it will be 3 types.In the one criteria we have child criteria same way remaining two conditions.This criteria will trigger from RCA assessment.If select any criteria or child criteria that shoul...

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How to make order field editable in standard change template

Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...

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Custom Edit Button under change request in SOW is not clickable

I have created a Edit action button in RITM --> related list--> change request on SOW viewBut the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.

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