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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Its_Azar Specialist Think Before You Prompt: Assists vs Tokens in ServiceNow AI is everywhere these days, and ServiceNow is no exce... Read More prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: How to Maximize Observability Integrations with AIOps Hosted by ServiceNow 11 Aug, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - What's New in ATF Hosted by ServiceNow 11 Aug, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: Getting started with Task Mining Hosted by ServiceNow 12 Aug, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: HRSD Academy - Getting Started with HR Voice Agents Hosted by ServiceNow 12 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: FSM Academy - Operationalizing Planned Work in Field Service - Part 1 Hosted by ServiceNow 12 Aug, 2026 08:00 AM PDT Event Details Online Sovereign Nations Digital Services Forum Hosted by Mayleen Fitzcha 12 Aug, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

The Official CreatorCon 2026 Know-Before-You-Go!

  CreatorCon is Almost Here. Here's Everything You Need to Know Before You Walk In.   It's Friday. Knowledge 2026 is days away. If you're reading this with your conference bag half-packed and seventeen tabs open trying to figure out what sessions to...

  • blog

Need to add a hand icon on the Work Order task Panel

Here is the requirement  - Allow Dispatchers to Claim Work Order TasksProvide dispatchers with the ability to visually claim a Work Order Task within Dispatcher Workspace.Dispatchers shall be able to claim an unclaimed Work Order Task.The system shal...

  • Question

Client is receiving notifications which are opened by other users

Hi Team,A client is receiving system-generated case notifications that were created/opened by other users. She is not the caller/creator of these cases, but the notifications are being sent to her registered email address.What would be the best way t...

  • Question

Resolved! ACLs on a Ticket Form non-itil user

Good morning, I have run into yet another ACL issue on a ticket form for non-itil user.What ACLs are needed for a non-itil user to have the ability to add an attachment and/or aan additional comment on this form?  (see attached)I have created a write...

  • Question

New Contact Button is not working Properly

Hi Team, I have added a New Contact Button with Ui action on Service Now Workspace . On clicking + Menu  the  Create New Incident . Create New Incident Page is displayed. There on clicking New Contact , it is directed to Contact Directory Page. Here ...

  • Question

Anyone can edit cmdb_ci records

Hi Everyone, Any user with itil role can edit cmdb_ci data. We have not made any customization in instance, everything is OOTB. Please help in rectifying the issue.Thanks in advance. @Gagan Jolly @Anubhav Ritolia @Chuck Tomasi 

  • Question

HR Case States Best Practices

Hi all! I'm looking to better understand how other organizations define and use HR case states within ServiceNow, particularly the Suspended state.Today, our team's definition of Suspended is essentially "waiting on the employee." However, we've noti...

  • Question

Life Cycle Stage for devices where user is on longer leave

Is there a recommended combination of life cycle stages for devices that are operational but not actively in use because the user is on an extended leave of absence (e.g., parental leave, sabbatical), yet still has the device at home? We need a way t...

  • Question

Qualys VM integration issue

Hi Community, I'm currently working on setting up Qualys integration for Vulnerability Response following lab instructions.For some strange reason, integration job fails with error: "Cannot run REST-based integration without a Qualys API credential s...

  • Question

How can we track knowledge articles used to generate Now Assist answers?

When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links.  In the new world of AI generated answers, we hope our knowledge a...

  • Question

UI Actions not present suddenly in the email client page

The ui action- send mail button not present suddenly in the email client page? sometimes, its present at bottom and not at the top, sometimes not present at both places. After deleting the ui action and re-importing the ui action it is working both a...

  • Question

Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those  dashboards as needed.  Yuck. One question still remains, How ...

  • Question
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