ServiceNow Community

Lab Instance not in use

Hi everyone,I am Abiola and I am new in this community.My ServiceNow personal developer instance is close to expiring, and due to some personal commitments, I haven’t been able to use it yet.I’m not looking to request an extension or a new instance a...

Question

How to show dates for timeseries line graph trend by date? (In platform Analytics Dashboard)

I had a core UI Report, which was a Time Series Line graph where the trend was done based on CRs Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where tick...

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List page in the OOB Project Workspace

To configure a List page in the OOB Project Workspace, follow the steps below:Open the UX List Menu Configurations [sys_ux_list_menu_config] table and create a new record.Under the UX List Menu Configurations record, create UX List Category from the ...

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UI Builder Deep Dives: Field Action Decorator

UI Builder Deep Dives Part 3 Table of Contents Open UI Builder Configuring an existing Page Creating a Custom Modal Adding a List Component Adding a Button Component Creating a Handled Event in Body Container Creatin...

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Teams integration with sidebar - can't import Teams conversations in the activities

I am working on Teams integration with the sidebar. The integration worked however I need to display the conversations from Teams in the incident/request activity section of the page. There are tutorials how to set up the integrations and in them the...

Question

Link in the annotation

Link in the annotation<a href="/esc?id=kb_article&sysparm_article=KB0010066" target="_blank">Incident Escalation and Severity Matrix</a>I used the above code in a annotation to open the link to an article. It opens in the same page (ITIl user uses th...

Question

Indicator with Count Distinct Script

Hello,The following script checks a reservations table to see if there are users who have never had a reservation with access_building=true and it works correctly // Object to store users who have at least one access var usersWithAccess = {}; // Fir...

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onsubmitting request on catalog a csv file should generate for mrvs variables

I have a requirement in which when a user generate a request on catalog item on portal containg MRVS it should generate a CSV file containg all the mrvs variables entered in catalog.

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Project workspace - trying to add list page to it but can't seem to get it working

Hi All,Within the OOB Project workspace, I see the left-hand menu currently includes Projects and Doc Templates. I’m trying to add a List page in between them that displays lists such as Projects, Project Tasks, Risks, etc.I was able to create the li...

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How can I make only one specific report read‑only for end users?

Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...

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How To get an extract of Assignment groups associated to "Create Catalog Task" in Flow designer

Dears,Could you please advise how can I get all the created catalog tasks in Flow Designer with the assignment groups associated ? Thanks a lot

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Create Incident using closed interaction in SOW

Hi,Currently when an Interaction is closed, I want to Create Incident/Create Request through that closed interaction however when I am clicking on Create Incident/Create Request, its validating the mandatory fields and giving error 'The following man...

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Publish, Retire, and Republish buttons are not working on Service operation workspace.

Hi, I have observed that knowledge UI actions visible on Service operation workspace are not working as expected. Earlier it was not visible to me but after changing the value of system property - sn_km_center.glide.knowman.ece.enable to 'true', it b...

Question

Resolved! On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"

Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...

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Why is g_scratchpad used in onSubmit Catalogue Client Script?

I've just been looking at the onSubmit below Catalogue client Script: function onSubmit() { // If we already validated, continue if (g_scratchpad.isFormValid) { g_scratchpad.isFormValid = false; return true; } // // get the ...

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