Hi team, We can see the search option displayed differently for different users. Some users see the Global Search, while others only see Service Operations Workspace (SOW) Search. The users would like to have access only to Global Search. Currently, ...

Hi Experts,I would like to seek your guidance on a client requirement.The client wants to fetch Incident data for a specific assignment group from ServiceNow and display it on a SharePoint Dashboard.I would appreciate your support on the below points...

Hi Team, We have an requirement where we need to integrate ServiceNow with M365 Shared Mail box, so we can read the emails and create a ticket in ServiceNow. Can anyone help me a step-by-step guidance on this on share any Knowledge how can we achieve...

Hi All, I have a requirement to calculate the state of the Sc_task record with respect to the assignment group. For example- A sc_task was assigned to Service desk and they keep it on open state for 2 hours then move it to Data center group and then ...