ServiceNow Community

SFTP folder to the ServiceNow

Hi, I'm trying to automate file transfer from the SFTP folders to ServiceNow. Can someone please assist with this?

Question

How can you treat a JDBC error as an error and not a success?

So simply I have a custom flow designer action using JDBC Step that inserts data into an Oracle database, when there is an error on this insert, I need the action to be treated as a failure, not a success so I can perform error handling and then acce...

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Service now' ITSM

Hai All can anyone explain below questions with scenarios.1.What is recursive business rule execution in service now 2. What are HTTP methods.3. What is foreign insert in service now' 4.what is coalencing.5.why we need mid servers.

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knowledge articles and NowAssist generative AI

Hello. We have been working to update knowledge articles to work with NowAssist in accordance with what was recommended here: https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-as...

Question

How to set up a Wait Condition in a UI Page so form re-loads after process script complete

We have a UI Page which has a pop-up and if they click OK the processing script will run. In the processing script we call a sub-flow. Our issue is that the sub-flow updates a field, but the UI Page returns back to quickly to the form, so that the fi...

Question

Financials tab on Portfolio Planning Workspace not showing on PPM Standard.

Hello all! Iam implementing SPM standard (PPM Standard) and with my admin role I can see financials on the Portfolio Planning Workspace, but impersonating a portfolio manager he cannot see the section. Debugging the workspace I found there is a scr...

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Resolved! Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

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Integrate ServiceNow with Microsoft 365 : A step by step guide!

Integrate ServiceNow with Microsoft 365 : A step by step guide! NOTE: Installing these plugins will enable Employee Center on Microsoft Teams. Microsoft integration plugins are not available on Personal Developer Instance (PDI).Optional: Watch...

Article

Resolved! Info Icon (i) missing on can read field on KB in Service Operation workspace view

hi,In SOW view on the can read field of a KB the info (i) icon is missing, is the expected behaviour or bug? how can we fix it?

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Resolved! Whenever Catalog Form is submitted, it's variable data should get converted into JSON format and....

Whenever a Catalog Form is submitted, it's variable data should get converted into JSON format and get attached to the RITM ticket.How is it possible? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

Question

Remove a technician from Walkup Kiosk

We have implemented Walkup and have been running it for a couple weeks and ran into an issue where a technician didn't log out at the end of the night and was on PTO the rest of the week. How do you remove a technician from a Kiosk? We tried de-activ...

Question

Resolved! Email Notification

I have a user part of an assignment group, but when a ticket is assigned to the group that user belongs to, that user doesn't receive a notification. When I check the email log this is what I see: What does that mean? Can someone help me with this ...

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Resolved! Dot walking in platform analytics

Hi I'm having issues with dot walking in platform analytics for "List - Simple". My issue when adding these fixed filters for table X:Configuration Item.Life Cycle Stage is OperationalConfiguration Item.Life Cycle Stage Status is In Use These will ch...

Question

Resolved! Pass Workflow Scratchpad Variable from a Workflow Run Script to a Flow

I currently have a workflow that has a run script in it that kicks off a Flow. This is working as expected. One question I have though....how can I pass a workflow scratchpad variable to the Flow? I know the Flow can read the inputs from the Reques...

Question

Prototyping experiences with Figma

Background ServiceNow's product design organization – known as the Experience Team (EX) – uses Figma as the primary design tool to create wireframes and prototypes of the screens that become our products with each release. To support the 500+ desi...

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