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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: Share your Fulfiller Experience and Service Operations Workspace Journey Hosted by Lolita Honkpo 4 Dec, 2025 10:00 AM PST Event Details Online Live on ServiceNow: Share your Fulfiller Experience and Service Operations Workspace Journey Hosted by Lolita Honkpo 4 Dec, 2025 10:00 AM PST Event Details Online December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD Hosted by WhitleyT 4 Dec, 2025 10:00 AM PST Event Details Online December 4: U.S. Public Sector Tech Talk: Transforming Employee Relations in ServiceNow HRSD Hosted by WhitleyT 4 Dec, 2025 10:00 AM PST Event Details Online ServiceNow 大阪ミートアップ Hosted by manarobot 4 Dec–5 Dec, 2025 10:00 PM PST Event Details Online Live on ServiceNow: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 9 Dec, 2025 05:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Query related to flow designer

With respect to this catalog item and flow designer we need some clarification1. When The workflow is attached to catalog item, and if RITM of that catalog item is made as closed incomplete, the respective sc_tasks are also marked as closed incomplet...

  • Question

Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

  • Question

Application Specific Fields on Incident Table

We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...

  • Question

Deflection data not captured in ssa_deflection_metric table

I’m working on a Self-Service Analytics dashboard, but the deflection graphs are not displaying any data. It seems like deflection data is not being captured in the underlying tables. Could someone guide me on how to ensure the data is correctly capt...

  • Question

Close Button functionality

Hi all,We have a button 'MarkClose'  when we pressed this button it checks the mandatory fields in the form and and changes the state to close now the thning is when we pressed this button and wants to update something on the form it always give the ...

  • Question

Unique Approvals for users who have a manager/employee relationship

Hello, The situation; Designing a form for users to request permissions.  The first step is approval from manager, once that is passed a task goes to the Fulfillment team.   This is an opportunity for them to generate unique approvals for the request...

  • Question

Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

  • Question

Resolved! Copy the value of a variable to a read only variable on the same catalog item

Hi All, I have a catalog item where there are 2 variables - article_name and article_name2.article_name2 is a read only variable (single line text)article_name is a single line text variable.When the users fills in the article_name variable, I want t...

  • Question

Resolved! Performance Analytics Breakdown Widget will only show 10 lines at once

Hi, I have a widget, 'Average age of open incidents by Group', that uses the ' Average age of open incidents' indicator and the 'Assignment Group' breakdown.  The chart only show 10 groups at once but I want to see them all.I know it has data for mor...

  • Question

Virtual Agent Enhanced chat

Hello community, When switching to enhanced chat on Virtual Agent with Now Assist. Why it is triggering anything else topic?It is not getting triggered in the standard chatAlso I have migrated around 300 topics from NLU to LLMs. But the system by def...

  • Question

Azure DevOps integration - duplicate comments

Hello community,One of our departments wants to use ESC portal to create a Azure DevOps (ADO) work item as they work solely in ADO. I have installed Microsoft Azure DevOps Integration for Agile Development & Microsoft Azure DevOps Boards Spoke applic...

  • Question

Send API using workflow

Hi All, I have created an approval workflow, all steps seem to work apart from the send API outbound stepcould someone take a look and let me know what is the issue to send the outbound api message  

  • Question
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