ServiceNow Community

Regarding appilying condition to a UI action while atf testing.

Hi community, “I want to know how to apply conditions to a UI Action so that it becomes visible during ATF testing.”thank you.

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why formula indicators's contributing indicators have different indicator sources.

in indicator "% of published articles viewed" it used 2 indicators 1.total viewed articles 2.total published articlesbeing both are uses different tables for extracting records so they use different indicator sources instead of same indicator source ...

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Virtual agent keyboard shortcuts

what are the keyboard shortcuts for virtual agent ? do we need to enable any system property

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Virtual Agent

Position data should not be reflected under Employee Information section while submitting HR Case

I have a requirement where I want to hide position field from HR Profile table, and hence position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.Can anyone please suggest , where exactly from the ...

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Virtual agent features

HiHow to enable below feature of Virtual agentScreen reader compatibility

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Virtual Agent

Resolved! Recurring ServiceNow University Login Issue – MFA Email Missing

This same issue occurred last month as well:https://www.servicenow.com/community/upgrades-and-patching-forum/servicenow-university-login-issue-mfa-email-missing/td-p/3449060/page/2

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(WSD) Workplace profiles dont zoom in on location directory

Hey ServiceNow Community, I have worked on several WSD projects now, and on most projects we use something OOTB called Workplace Profiles. Our plan with this functionality is to attach a space, floor, building, or campus to a profile. When using the ...

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Making info messages appear depending on the outcome of a script include

In ServiceNow, I'm using the below function to determine if a changes is made for the owner or platform:resolveOwnerDeptHierarchy: function() { //Setup parameter fields to be used in the client scripts var ownerId = this.getParameter('s...

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hide the Discuss and Follow buttons on the Change Request form when state is Closed.

When the change state changes to Closed, both the Follow and Discuss buttons should be hidden from the change form. These actions should not be available once the change is closed.Thank you.

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Not available for not working as expected

Hi Team,Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must overr...

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CMDB Report Query

Hi Folks , I have a requirement to implement to find out 1 or more level of relationship , (up level or down level ) is it possible to get those data in reporting ?if yes how ? if No why ? Thanks for your help ang guidance

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Issue with Split method

I created a scripted rest api where I'm receiving sys ID's as query parameter var sysID=request.queryParams.sysIDS.split(',');-- if I capturing like this , in logs I could see sysID and typeOf(sysID) is undefined. If I removed split then it's fine a...

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IntegrationHub Usage Subprod

Does anyone know if the Transaction data shown within the IntegrationHub Usage dashboard on sub-production instances is reliable? We are developing a PoC for intune imports via Service Graph connector, and would like to see the transaction usage, how...

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Resolved! Discuss and Follow buttons

Hello, I want to hide the discuss and follow only in the project table ? how can I do that ?

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Deactivate "Discuss" button only for few groups or table.

Hi Everyone. I am trying to deactivate "Discuss" button so only specific group cannot initiate sidebar discussion. I don't want to limit the query, i just want to Hide the discuss button from the record like incident, case etc. only group example ACM...

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