System triggered emails without subject line in production

Hi everyone, We’re facing an issue in our production environment where system-triggered emails are being sent without a subject. Here’s the context: We have a UI Action that triggers an event for a reminder notification. The email subject is set dyna...

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How to Add a Hint Message to the Change Request Table (Service Operations Workspace)

Hi everyone,I’m trying to add a hint message (tooltip or helper text) to the assigned_to field on the Change Request table in Service Operations Workspace.Specifically, I’d like the hint to appear based on the Change Request Model being used.For exam...

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Related Lists on the HR Profile table

In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...

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Requirement

If a group has child groups, don’t deactivate it (parent group).If a group has a parent, don’t deactivate it (child group).Only deactivate standalone groups (no members, no parent, no children).

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incident assignment issue.

There was an issue stating that "Incident was created and assigned to assignment group ABut when assigned, it remained on the name of X who is member of the Group B.the user X is not a member of  group A team so this is not an expected behaviorCan th...

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how to copy approval activities from sysapproval table to requested items (sc_req_item)

Hi ,We want to copy approval activities from sysapproval table to Requested items (sc_req_item) table for all the items closed or open.Please help how we can do that?

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how to add approvers record data with requested item table data csv import

Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...

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Lookup action on flow designer but get error, scope does not have read access to table sys_db_object

Hi All, I keep getting error on my subflow that uses look up action to look up on the sys_db_object table.  Depending on the choice selected by user, form will show choice list from sys_user or sys_user_group. These selected list values should be dis...

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ServiceNow ITOM (Discovery, Event Management & Service Mapping) Solution Architecture Diagram

Sharing visual architecture designs I’ve worked on for ITOM (Discovery, Event Management & Service Mapping).These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and i...

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How to export RIDAC for a project?

I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...

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How to disable 'Please type your response here ' in virtual agent , when i have boolean type node

Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input,  other that yes/no when ask 'would you like to add a comment' 

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How to retreive last used date from SG-Intune

I am looking to get last used date for software applications from InTune so that I can set up a reclamation rule.  Is there some special configuration on InTune that I need to set up?  I have the rest of the InTune data but the last used date is blan...

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Adjust the font size and color of the tab labels in UI Builder

Hi there,   I assume if this can be done it needs to be done with css.    If it can be done,  where and how can I change the font size and color of the tab labels for the selected tab component in UI Builder. Thanks,--Brian

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Error Message: Invalid attempt. Encrypted data could not be saved

Hi community. While submitting some of record producers, I am getting this error message: 'Invalid attempt. Encrypted data could not be saved.' Now this is due to some masked fields which we have added in producer as per request from client. I also t...

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nowGurukul ServiceNow Learner's Club – Virtual Meetup #13

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