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Community activity

Need Help with Flow Logic

Hey Experts, I'm building a flow, for a catalog item. The variable takes a string value as email of the user, which can be of user who is not present in the system, basically an external user. I fire an event and send out a notification to this email...

  • Question

OnLoad Client Script is not working with GlideAjax

OnLoad Client Script:function onLoad() { var ga = new GlideAjax('global.TestingClientSide'); ga.addParam('sysparm_name', 'onLoadTest'); ga.getXMLAnswer(callbackFunc); function callbackFunc(resp) { alert(resp); g_form.setVa...

  • Question

Unable to publish the Discovery pattern

Hi Experts, I am seeing a weired error in my instance wherein I m not able to publish the pattern. I have checked each and every step with utmost attention and could not find any syntax error.  Things I have checked are:- Syntax errors in each step.-...

  • Question
  • Discovery

How can a mid server in local network connect Hermes Kafka?

We are trying to replicate data from ServiceNow to our local Kafka servers. We are using Stream Connect message replication through mid server. Does mid server connects Hermes Kafka through standard Kafka protocol (direct connection) or other mechani...

  • Question

Rename attachment based on variable on record producer

I have a Record Producer that includes a variable of type Attachment. My requirement is that whenever a user uploads a document through this attachment variable, the uploaded file should automatically be renamed based on the name of that specific var...

  • Question

Database view not showing specific fields

Hi all, I've created a database view and im seeing some strange behaviour maybe someone here knows whats going on. The database view is actually working fine but its not showing data in two fields that do have data on the acutal record. The view cons...

  • Question
  • Instance Configuration

OSCAL import error

got the following error when using OSCAL import standard SSP. Alert level: Critical.Profile JSON contains a 'href' tag with a URI reference UUID pointing to a Catalog that cannot be found in the specified Catalog/Catalog Overlay.      got exact same ...

  • Question

Resolved! Unable to see Article Body in creating or editing of KB Articles

We noticed recently that all our users with the Knowledge role are no longer able to edit or create new articles.The Article body box doesn't show Confirmed they have the needed roles, and it works for myself (but I have admin) Roles they have are 

  • Question
  • Continual Improvement (CIM)
  • Incident Management

Virtual Agent

User types their issue.The VA runs a search against relevant Catalog Items and Knowledge Articles using the user's initial input.

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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