ServiceNow Community

Dependency Map Indicators Color Coded?

That's right, you guessed it! It's awesome to see the indicators for incident, change, problem, outages, affected CIs, and vulnerabilities on the CI dependency map, but can we change those or add colors to them? We sure can, with a little image editi...

blog

Need to bulk import Knowledge Articles

Hi All, I need to bulk import Knowledge Articles along with their associated attachments and images. Using an Excel file, I can import the articles, but I’m not sure if the attachments/images will be included. Please let me know how I can achieve thi...

Question

Microsoft Copilot integration with Now Virtual Agent

Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...

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Microsoft Copilot integration with Now Assist FAQ - Zurich release

In the Zurich release, customers can integrate with Microsoft Copilot 365 to provide users with Now Assist-powered self-service in Microsoft Teams. With the Copilot integration, you get instant self-service for employees, fully supported by Servic...

Article

Configuration Inquiry: Displaying Full 'Display Name' in System Fields ('Created By', 'Updated By').

By default, the 'Created By', 'Updated By', and 'Opened By' fields store the username. However, I want to display the full 'Display Name' instead.

Question

Hiding a Field in the "My Approvals Service Portal Summary Page"

My Record Producer (Service Portal Form) has this drop-down "Please select your chancellor." Drop down contains a list of people.A script include pulls from the sys_user_grmember table, a list of people from a group "chancellor" and returns a json co...

Question

Summary Visualization question

Has anyone been able to configure a text blended visualization which includes single scores and text? An example would be something like this: For the fiscal year ending MM/DD/YY, the total number of active projects is NNN. Looking at alignment to st...

Question

Resolved! Relate the Task table to the sys user has role table

I'm trying to report on the ITIL users who do not have any tasks assigned to them. Trying to use the related list condition of "None"How do I relate Tasks->Assigned to to the sys_user_has_role?

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No IP range tab found

Not finding Discovery IP ranges in discovery schedule

Question

Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

Question

Seeking Guidance on Article/Blog Submission Process - No Response from community@servicenow.com

Hi everyone,@Chuck Tomasi, @Dawn Jurek, @Jakob Anker, @Heiko Bllr, @Forrest Falk - I’d really appreciate your input on this. I’m interested in contributing articles/blog posts to the ServiceNow Community forum. I followed the instructions I found an...

Question

Adding new sections for the Incident Summarization skill

Hi,Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills? I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the pr...

Question

Parallel Group Approvals from List Collector in Flow Designer Not Working

Hi everyone,I'm working on a Service Catalog flow in Flow Designer triggered by a Requested Item (sc_req_item). Here i want to get the parallel approavls from the approval groups .I have a List Collector variable called related_services that stores m...

Question

Import multiple User Allocations from an Excel file

I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!

Question

How to transfer Html documention in ServiceNow

I was just wondering if someone can help me. So, how can one transfer HTML-based documentation database into ServiceNet Documentation Module, which is Knowledge Management? Because when I viewed the platform, it doesn't support direct import of HTML ...

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