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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

CSM Workspace - New Tab Case Selector

When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?  

  • Question
  • CSM Configurable Workspace

Who Accessed my Report

I need to:- produce a list of all reports that require ITIL role to access (done/easy)-     I use a fix script to create a CVS file-  I need to find a way, via script?, to find out "which user/s" have viewed the above identified reports. I thought th...

  • Question

Remove Field changes from activity logs

In the activity logs, I want to hide field changes for the watchlist. As per my requirement, I have added custom comments in the additional comments, so the field changes are unnecessary since the same information is displayed twice.This change shoul...

  • Question

Ticket Dispatch to other Assignment Group

Hi Team, I want to get service-now query to fetch ticket routed to other assignment group actioned by us.  When report is fetched, by seeing report we should be able to know who from our assignment group has performed that action.

  • Question

New Button is not opening in Reliant Entities of Audit Workspace

There will be reliant entities and reliant entity types related list in audit workspace whenever control is common control.Upon clicking New on Related List , Entity Creation Record Page is not opening in the workspace , Upon clicking on Reliant Enti...

  • Question
  • Policy and Compliance Management

Resolved! Employee Center footer configuration

Hi, Please how can I modify footer ? Text color Text size Footer size Thank youRegards

  • Question

Servicenow Learning UI is Aweful these days!!

Who else thinks that now Leaning UI is terrible these days? I mean I cannot even scroll.What kind of UI is this? Can anyone please help me? @Servicenow_1  

  • Question

Future First Friday’s [April - July 2026]

April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...

  • Article

SAM

Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...

  • Question
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