How to enable ITSM module in SOW?

Not able to see ITSM Menu on SOW, only express lists are showing. LIST SNC is not showing, as required plugins are installed

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is there a chance that Admin role sys id change during an upgrade?

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CIS-ITSM Exam 2026

Hey everyone Is anyone here preparing for the CIS-ITSM exam around Feb–Mar 2026? Would love to hear any tips, preparation strategies, or recommendations for good practice question banks. If you’ve already taken it, please share your experience!Here’s...

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Modify that page "Service Interruption: This instance is unavailable

I'm trying to look for the page where the below screenshot is configured. I wanted to add some kinda wording to reach out to our help desk in case there is an outage on ServiceNow. Does anyone know where this page is?

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Mail is not triggering even though mail id is retrieving correctly

 There is a requirement to trigger an email notification to the Business Application Owner when an incident is resolved. To fulfill this requirement, I developed a Mail Script and included log statements to verify that the script is executing as expe...

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I have a requirement for the cat item . where i have a date/time field .

I want to allow users only to select the date .today+3 .     

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Unable to created a new AI Agent instructions in AI Agent Studio, as the versions sections is greyed

Unable to created a new AI Agent instructions in AI Agent Studio, as the versions sections is greyed out. I am in same scope as the AI agent. 

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Send email on user deletion

I'm unable to see email sent to user after deletion in Notifications > emails, please have a look at this issue (function executeRule(current, previous /*null when async*/) {    var mail = new GlideEmailOutbound();    mail.setSubject("User Deleted: "...

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Event Management: Incident auto-assigned to previous engineer instead of only assignment group

Hi Team, We are observing unexpected assignment behavior when incidents are created from Azure Monitor alerts via Event Management.  ScenarioAlert Source: Azure MonitorAlert creates incident via Alert Management Rule + Flow Designer subflowAssignment...

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Assessment Simulator Task 3 - Create and comment on a record (Content)

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HRSD Lifecycle Event

How to run activities in Parallel when triggered the activity set?

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Change Lead Time using ServiceNow Module

Dear Community members, What is perceived as lead time?How Many lead times and to be used at which juncture? In ServiceNow we have states:Draft -> Acceptance -> Preparation -> Build -> Test -> Approval -> Implementation ->Closed CAB presentation Lead...

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Inquiry: Tentative ServiceNow Brazil Release Date

Hi Experts, I’ve recently heard some rumors regarding potential changes to the ServiceNow release schedule for this year and wanted to check if anyone from the ServiceNow Release or Sales teams can confirm the details. The rumors I’ve heard are:March...

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Open filter panel - list on dashboard

When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...

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