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Need to fetch Knowledge article number in sysapproval_approver Table for Approving field

Need to get KA number to easily understand the approvals the users are receiving

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Resolved! I want to track SLA when the tickets are only assigned in a particular queue

I need to query incident_sla table and calculate SLA for a group. excluding the time when the ticket was assigned to other teams. requirement is to measure the SLA compliance for the duration the ticket was assigned to this team, up until it was res...

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To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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Resolved! Need to run a schedule job for only on weekdays but without a code change on production

Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.

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ServiceNow Learning 186: Why Inbound Email Doesn’t Trigger for External Users with solution

Hi All, Today I will cover Why Inbound Email Doesn’t Trigger for External Users and what we can do to resolve this and make it work only for our specified and trusted users. There are a few intentional design reasons of why ServiceNow doesn't all...

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ServiceNow Learning 185: Why Inbound Email Does Not Trigger for External Users in ServiceNow CSM

Hi All, When implementing email-based interactions in ServiceNow Customer Service Management (CSM), a common issue many developers and admins face is that the inbound email flow does not trigger for users who are outside your organization — meani...

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Email notification when Record producer submitted.

Scenario is there is a record producer , i want to send a email notification when ever the record producer submitted only when on one particular choice for a question but problem is the receivers email are based on the user input in RP , and some va...

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How to change the font-size of record list on ui builder

i want to change the font size of record list cells current default font-size is 16 px.i have tried adding css class and rules but it is not working

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Certification Number Missing in CSA Certificate through Pearson VUE

I just finished my Certified System Administrator certification through Pearson VUE. When I opened/download the certificate, It does not show certificate number. Can anyone please help with further steps.

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Imagine a world where your phone is your badge: SwiftConnect + ServiceNow

Digital transformation initiatives typically address software and workflows, but physical access systems often remain separate. Badge systems and building access usually operate outside the platforms employees use daily, requiring organizations to ma...

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Resolved! Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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Implementing an E-Signature (Sign Pad) in a ServiceNow Catalog Item and Attaching It to RITM

Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...

Article

Need some help to understand for currency field use in ref in one of my application

I am using a currency code field that references values from the fx_currency table. However, when I save the form, the currency code is not retained—the field value disappears and is not visible after saving.Could someone please suggest why this migh...

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trying to update the response message but it is not getting updated for one of LLM topic

i am trying to update one of the LLM topic for one of the node when i click save and publish it is not getting updated to what i want it is going back to original description why is this happening

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How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

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