My Personal Developer Instance (dev404462) Is Always Offline — Wake Instance Button Missing

gopireddyM68682
Giga Contributor

yesterday

Title: My Personal Developer Instance (dev404462) Is Always Offline — Wake Instance Button Missing

Hello ServiceNow Community,

I am facing an issue with my Personal Developer Instance (PDI).

Instance details:

Issue:
My PDI always shows Offline on the Manage My Instance page. I have clicked Refresh several times, but the status remains Offline. The Wake Instance button is also missing.

I am unable to access my instance and continue my ServiceNow learning.

Could someone please help me understand why this is happening and how I can restore my instance?

I would appreciate any suggestions or troubleshooting steps.

Thank you.

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Kh_Samyak
Administrator

an hour ago

Hi @gopireddyM68682,

 

Some PDIs may be temporarily unavailable due to scheduled maintenance.

 

If your PDI is currently offline, you can:

  • Wait for maintenance to complete and your instance to become available again.
  • Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

 

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Tejas Adhalrao
Mega Sage

an hour ago

hi @gopireddyM68682  ,

check this  https://www.servicenow.com/community/app-engine-forum/pdi-offline/m-p/3611953

 

TejasAdhalrao_0-1793259249843.png

 

 

If this helped, mark it helpful and accept the solution.

Regards,

Tejas

 

 

 

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