ServiceNow Community

Multi-Source User Integrations with IRE Rules for User Table

Long due post on this about a feature which many of us have been waiting for (IRE rules for the non-CMDB tables).If you’ve ever tried pulling user data into ServiceNow from more than one system, you know it can get messy fast. HR wants to push employ...

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Best Practice for Escalation Articles: Separate Knowledge Base vs Metadata/Tags?

We’re looking to manage escalation procedures in ServiceNow similar to KB articles, but we want them organized and searchable as ‘Escalation Articles.’ Would you recommend creating a separate Knowledge Base for this, or using metadata/tags within exi...

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Cannot find UX Macrocomponent in UI Builder

Hey Experts, I have this page which redirects all my business stakeholders to a certain page. I want to configure this page but unable to find it in the UI builder. Please guide. Thank you!

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Remove 'Assigned to' sync between CI record and Asset record

Is there anyway to remove the sync 'Assigned to' field between CMDB CI record and Asset record.

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WTASK ticket Assigned To person is not receiving email notification

When the WTASK ticket is assigned to a specific user, that user is not receiving the email notifications. Other members of the group do receive the email notification when the WTASK ticket is assigned to him/her. In the Sent emails view, I have not...

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email
email notification
Email script
email template

How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

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When I go to Developer home page, there is no place to change user role so that I can access my PDI

I have checked the community and looked at the solutions provided and still stuck. I am experiencing something similar to others who created a PDI and then when I go to that instance link, it always redirects me to App Engine home. My profile shows u...

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Developer
PDI

Unable to Enter Text in Now Assist Panel

Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....

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Installs requiring action on License work bench

When you run reconciliation, SAM Pro shows the software installs which are unlicensed, requiring action and ones that have been ignored from licensing. This provides indepth details to the SAM Managers to understand their installs for a specific prod...

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Resolved! Configure employee center's my request menu

Hi all, Is it possible to customaize employee center's My request view?There're two OOTB views "Open Requests" and "Closed Request" and I want add "All" view which display user's all opened request. Regards.

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The CreatorCon 2026 Call for Content is Open for Business!

Hey there, ServiceNow Community! It’s that time again! Our CreatorCon Call for Content (CFC) is officially open for CreatorCon 2026! Call for Content Opens: October 1, 2025 Call for Content Submission Deadline: October 24, 2025 SUB...

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Scripting Issue: SCTask Flow Email is not generating a complete description

I created a script for a multirow variable set. For each row in the request, it should populate in the description of the task and the system generated email should display the complete description of the task. However, say the user request two rows:...

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Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

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Performance Analytics Report

I want to create a report for a person named ABC. ABC is listed as a manager on the user table with 10 direct reports. Each of those 10 people are managers of 100 more users, and so on. How can I create a report that shows all incidents assigned to u...

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On change Scripting Help

I have 2 variable that influences another variable. Lets call the first variable tomato. Tomato is a yes or no variable type and is set to mandatory and defaulted to none when the catalog request form loads. The second variable, let's call it bread, ...

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