ServiceNow Community

(Article-1) From Confusion to Confidence: My CIS - Data Foundations (DF) (CMDB & CSDM) Exam

On 3rd April'26, I have successfully completed the CIS-Data Foundations (CIS-DF) (CMDB & CSDM) certification. This isn't just about passing a certification. It's all about - from Confusion -> Clarity -> Confidence. I assumed it would mainly focus on...

Question

Automatic creation of Issue for GRC Metrics

I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...

Question
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Open/Create Record in Custom Workspace from OpenFrame (Classic UI) on Call Connect

Hi Community,I have a scenario where I’ve integrated OpenFrame in ServiceNow Classic UI for a softphone.When a call is connected, I am able to trigger actions in the Classic UI. At the same time, I already have a Custom Workspace open, and my require...

Question

Auto‑Assignment Workflow for New Incidents Based on Active Group Members

Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...

Question

kB article multi level approval using flow designer

Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...

Question

Set facet country by default Logged in user

I want to set the Facet filter of Country by default based on Logged in user In HR Employee center. It's working manually selection of country but not set automatically by default as the Logged in User Country location.

Question

Resolved! How to Link SLA breach emails from TASK SLA table to Incident worknotes activity stream

Hi,Have a requirement to see the SLA breach emails in the Incident Activity stream like how other emails we see eg when incident is resolved. I am trying to copy the emails from task sla to incident using a before insert Business rule and in filter ...

Question

How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

Question

Hardware asset refresh flow

Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...

Question

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

Question

Resolved! i have to start with certification. How to start and from where to start?

i have to start learning on service now, and thinking to start giving the certification for more opportunities.

Question

The multiple functions of Dynamic CI Group

As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...

Article

How to move Calculator Rules of Risk Calculator?

Hi All, We have created a Risk Calculator for Application Vulnerability Response, where in we have 4 calculator rules which is calculating the risk score. How to move this calculator rules to QA/Prod? Once I'm taking export, we are only getting the X...

Question

Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

Question