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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Add agent name in live chat message

In  advanced work assignment->settings->queuesI want to change message in this field -  "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...

  • Question
  • Agent Workspace

How to create a report to only show where count is > 1?

We are currently going through a requirement to build a report of type count and to only show records where the count is > 1.Take this as an example.Report should query alm_hardware with model category/class of Computer and group by assigned to.It sh...

  • Question

list of records not showing when we put condition Less than

Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...

  • Question

Machine Identity Access Controls

  Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these ...

  • Article

Typehead Search Customize

Hi guys,  is there a way to configure the typehead search widget? Because when i search something and press enter, a new page called "search" opens.  My goal is, that the result page (id=search) appears under my Searchbar like this:This is my customi...

  • Question

report

i am getting mis-match in number of records when i switch between group by state & assignment group. when i group by state, i am getting 538 records and when i group by assignment group i got 368 records in a report.i am not understanding why all the...

  • Question

How can I become a Certified ServiceNow Trainer?

I have been a Senior ServiceNow Trainer / L&D Consultant / OCM Lead for over 10 years. After getting laid off this Spring I have a possible opportunity, but one of the job requirements is: Proven experience as an authorized ServiceNow Trainer, approv...

  • Question

Model_ID Population in Switch Discovery

In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID

  • Question

Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

  • Question

SLA sending emails at odd intervals

We recently set up SLAs and the email notifications are OOTB (sending at 50%, 75%, and breached), but they seem to send at weird intervals. What could be the reason for this?   

  • Question

Help in fix script as need to fetch values in the field

required help @Vasantharajan N @Ankur Bawiskar @RaghavSh  As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...

  • Question

CCE5048 - Enhance your Catalog Items with Contextual Popups!

Session: CCE5048 - Enhance your Catalog Items with Contextual Popups! Hey There! If you've wound up here after watching my session and wanted to see the nitty-gritty of how you can improve your service portal experience, keep reading. If you've foun...

  • Article
  • Multiple Versions
  • Scripting and Coding
  • Service Portal Development
  • User Interface (UI)
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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