ServiceNow Community

Resolved! complted tasks are also getting changed to closed incomplete if request is cancelled.

Hello All,I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.where i want it should not close incomplete the closed completed tasks it should onl...

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Configuration Item field in Incident Record taking too long to load data.

Hi, Configuration Item field in the incident form is taking too long time to load.It is Reference Field and reference to "cmdb_ci" table.What can be done to load fast, any suggestion? Thanks

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Query regarding instance full scan

Hello Community,I have just performed a full instance scan, and it has generated 1,502 records in the findings. My question is: do we need to address all of these records manually, or is there a specific criteria for determining which ones need to be...

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The mandatory date field was successfully saved after entering an invalid date

At the dictionary level, “Mandatory = true” is set.The user entered an invalid date format on the form (e.g., 2025/13/99, a space, or half-width symbols).After pressing the standard Save button, the record was successfully saved with the field left b...

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Populate "Assigned To" field in Evidence table from Control table's Owner field using UI Builder in

I’m working in the Audit Workspace and want to automatically populate the "Assigned To" field in the Evidence table with the Owner value from the related Control table. This should happen when a user clicks the New button in the Evidence related list...

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List of TMF Open APIs servicenow supports currently

Hi Can anyone confirm the list of TMF Open APIs ServiceNow supports currently? There are in 50+ Open APIs but my understanding is currently only 12 are implemented by ServiceNow. Anything outside these 12 need to be built as a custom API if customer ...

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Handling Disabled or Non-Human Accounts in ServiceNow SAM User Subscriptions

In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...

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stopping catalog form submission

I have created a catalog onsubmit client script where we are checking if 'product name' field value is same for any of the record in backend table then we need to cancel catalog form submission but it is not workingthis is the code-function onSubmit...

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Need to find from where the sub-flow is being triggered.

Hello all, We are using "Service Builder" interface in service-now to create and update the Technical and Business Services.So, I see there is a sub-flow, ''Service builder publish". and when I open it, I see there are inputs defined for this subflow...

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Sync vCenter data with ServiceNow CMDB

Hi,Currently we may not be able to use Discovery. I was wondering if anyone has used the REST API or other methods to get server information from vCenter and added to ServiceNow. Many thanksDan

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Relate ServiceNow Change Request to Azure DevOps User Story

Is it possible in ServiceNow Change Request to relate a user story in Azure DevOps. Basically, we are thinking of installing the ServiceNow/Azure DevOps connector and in ServiceNow Change Request, add a related tab for DevOps user story. It will call...

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Incidents are being created without Short Description field?

Hi All,We have encountered the issue in our system, that incidents are being created without Short Description field as it is a mandatory field. Has anybody encountered such a scenario before? Could someone please help me in understanding the root ca...

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Integrating ServiceNow Virtual Agent with Microsoft Teams Using a Microsoft 365 E5 Sandbox

This guide is intended to provide a comprehensive, step-by-step walkthrough for integrating the ServiceNow Virtual Agent with Microsoft Teams using a Microsoft 365 E5 developer environment. It is based on hands-on configuration experience. Whether yo...

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Hide the tooltips displayed in the fields shown in Dotwalk

Dear Experts,The fields displayed in DotWalk show tooltips OOTB.We are not using the hint feature.Is there a way to hide these tooltips?Thank you in advance.

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Track Activity Only When Clicking "Answer" Button on the Answer Screen

Hi Everyone,I have a question regarding how activity entries are recorded on the Answer screen in ServiceNow.Currently, there are two buttons available:UpdateAnswer Both buttons are updating the form, which causes entries to appear in the Activity se...

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