We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

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What`s New Popular Posts More The latest in Community Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Create menu in application menu Can we create a menu in Workspace with this create menu option or it is for native ... Read More George_1 Specialist workspace application menu visibility Is it possible to restrict the visibility of a sys_ux_list to a specific user group... Read More George_1 Specialist workspace application menu list I have a record producer created on problem table how can I add it to workspace lis... Read More Prasanna_Patil Specialist Adding ITIL role ro service account will act as license consumed? Hey All, If we give It... Read More Tejas Adhalrao Specialist How to configure Easy Import to always use an existing Transform Map? Hi everyone, Issue: I'... Read More Tejas Adhalrao Specialist Workspace List Error I have a Workspace page that displays records using multiple sys_ux_list configurations under the same c... Read More Tejas Adhalrao Specialist Best Approach to Export Large Data Volumes Hi Everyone, I have a table containing around 300,000–400,000 records. When exporti... Read More Its_Azar Specialist ServiceNow's JavaScript Executor You might already know about this tool, but if you don't, here's a handy little Ser... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Workflow Data Fabric Academy - ZCC for ERP Hosted by ServiceNow 21 Jul, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by Abigail Lavadia 21 Jul, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: ITOM Academy – ITOM LEAP Leading Practices Hosted by ServiceNow 21 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Discover Closed Loop Intelligence with ServiceNow Process Mining Hosted by ServiceNow 21 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy - Now Assist Center (NAC) Monitoring Hosted by Abigail Lavadia 21 Jul, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: Autonomous IT Academy - CSDM Hosted by Abigail Lavadia 22 Jul, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Need help in inbound email action

Hi Team  can any one please help me on this below requirement  For ' Request Help ' catalog item  - If a request is coming from an email :    --- User from Email address that is being sent from .- if a user is not identified user requested for - if a...

  • Question

How can I log the user's IP address when an attachment is downloaded?

Hello,I would like to create an audit log that records the user's IP address whenever an attachment is downloaded.I am aware that ServiceNow provides the attachment.read event. However, I have not found a way to retrieve the client IP address associa...

  • Question

Making a Downloadable Attachment in an Order Guide

Hello.  We currently have many similar Catalog Items that use shared Variable Sets.  Many of these Catalog Items have files that the user needs to download, fill-out, and re-attach to the Catalog Item.  We do this by attaching the required files to b...

  • Question

Steerage for a new Development Partner

Hi everyone, my name is John Parker, CEO of XLeratorAI. We’ve built a Portfolio Management and Development application suite that takes work from strategy all the way to code. We’re now expanding that flow by adding ServiceTickets as a source, essent...

  • Question

Can't find virtual agent API in REST API explorer

I want to integrate Now Assist with 3rd party chat interface, something I can build or connect with another such as telegram or whatapps. I read some and find that the most optimal way is to warp Now Assist in a Virtual Agent and expose Virtual Agent...

  • Question

how to stop Business elapsed time and actual elapsed time in SLA?

I created my own busines rule to stop SLA, it menas to update end time and stage... so one I update it, I want business elapsed time and actual elapsed time also to be paused... but I don't see any option to pause those.. @Tanushree Maiti @Ankur Bawi...

  • Question

No Kill Switch? No Problem.

At the Knowledge Conference in May, the AI Kill Switch was demonstrated. Several of our Security Operations customers and partners have inquired about this feature because they are concerned about Agentic Workflows or AI Agents that are misconfigured...

  • Article

Hardware Catalog - Publish a model

Hi All, We want to offer a few hardware assets as Service Catalog items for end users. Out of the box, is publishing individual hardware models to the catalog the only option?If there are hundreds of hardware models, what is the recommended approach ...

  • Question

Announcing Zero Trust- Continuous Authentication

Strengthening Security with Continuous Authentication We are excited to introduce Zero Trust Continuous Authentication (CA) in the Yokohama release—an advanced security capability that continuously verifies user identity beyond the initial login. Thi...

  • blog

Data Privacy Management

Just a couple questions on Data Privacy 1.  Can you rollback anonymization at anytime after the job has completed (ie. 6 months later) or is it just immediately after job is run? 2.  If you anonymize phone number, can you still click on the phone num...

  • Question
  • Customer Security and Trust (CST)

Restrict the user's access based on Multiple Levels

I need to fulfill a requirement in ServiceNow to restrict the user's access based on region, then based on data, there are 2 levels of filter or checks after that it will be decided whether that user can read that read or not.  I want to keep the dat...

  • Question
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