Hey Community, If you work in enterprise IT, you know the pattern well.An employee submits a request. An AI assistant gives them a helpful answer. And then, nothing happens. The work still needs to be approved somewhere, submitted somewhere else, and...

What is Service Portal?Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the p...

Hey ServiceNow Community , Sharing my March learning journey and something interesting I explored recently.  Everyone is talking about GenAI and AI, but have you heard about Virtual Agent Lite? In my previous blog, I touched on Now Assist for ITSM:...

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.

 What is ‘Now Assist’?Now Assist for ITSM is our generative AI-powered application that enhances our existing industry-leading AI capabilities, which, in combination, elevate the employee experience and accelerate productivity within IT to the next ...